Customer Relationship Center Specialist

Position snapshot
Nespresso Head Office, Athens, Greece
Reporting to: Customer Relationship Center Operations Manager
Time of contract: permanent


Position summary

Τhe Nespresso Coffee Specialist acts as a Brand ambassador and continuously elevates the customer experience throughout the customer lifecycle by transforming each touchpoint in opportunities to build brand engagement, trust and loyalty.


A day in the life…

• Serve customers in inbound and outbound contacts by phone and/or in written directly
• Serve customers and engage with them in the rest of new, modern and innovative touchpoints such as Live Chat, emails, What’s App and Social media
• Achieve high customer satisfaction through personalized and professional communication
• Inspire customers with authenticity and help them explore their options for a tailormade coffee experience proposal
• Create customer retention and sales opportunities across outbound and inbound contacts
• Operate all tools and platforms available, such as ERP and intranet, in a steady and agile way
• Impact the customer effort positively by addressing obstacles diligently, ask questions, offer solutions and follow-up to avoid multiple problem-solving contacts, while managing exceptionally complaints


What makes you successful

• Experience at least 1 year in Customer service & Sales
• Excellent tone of voice: orally and written, exceptional manners and vocabulary
• Experience in multi-task and fast-paced environment, using multiple digital tools and software
• Multitasking abilities, being able to work in parallel systems and different softwares
• Mastery of CRM and customer service tools as well as Microsoft office package (Word, Excel)
• Proactive cooperation, initiative, results oriented
• Fluency in Greek and English


A.I.

We are currently implementing an exciting new AI tool that is helping us and you schedule interviews in a more flexible way. Therefore, we kindly ask you to keep an eye on your email (and potentially spam/ junk email inbox), as you can expect an invitation with interview timeslots to choose from. We would also encourage you to say `yes´ to receive WhatsApp notifications, as you will also receive the interview invitation here and you will be able to book your interview directly from WhatsApp. As this is new, we welcome any feedback you might have on our new interview scheduling tool. If you have any questions, feel free to reach out to Victoria Karkouli, at 210 6884347

https://www.nestle.com/

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