Hotel Receptionist – Full-Time Position in London

Location
London, United Kingdom

Salary
£14.21 gross per hour + performance bonus

Working Hours
Full-time, permanent; flexible shifts including weekends and bank holidays

Job Description
Accor Hotels is hiring a full-time, permanent Hotel Receptionist for one of our properties in London. As part of our front office team in Northern Europe, you will deliver a high standard of guest service and act as the first point of contact for all visitors, contributing to memorable stays through professional and personalised attention.

Key Responsibilities
Provide efficient service for guest check-in and check-out
Maintain accurate guest accounts and manage billing processes
Handle all switchboard calls professionally and route them accurately
Ensure guest privacy and hotel security procedures are upheld
Respond promptly and courteously to guest needs during their stay
Promote hotel services and maximise upselling opportunities
Record and deliver internal and guest messages accurately
Assist with other duties such as breakfast hosting when required

Requirements
Fluency in English (spoken and written); second language a plus
Excellent communication and presentation skills
Strong team collaboration and guest service mindset
Problem-solving ability and attention to detail
Must have the legal right to work in the United Kingdom
(The hotel does not provide visa sponsorship)

Benefits
Bonus scheme and pension plan
Worldwide staff discount card
Complimentary stays in UK hotels (Bonus Breaks)
Training and professional development
Additional holiday entitlement with length of service
Employee assistance programme
Referral bonus scheme
And more exclusive Accor benefits