Customer Support Specialist Job – Ottawa ON
3850.00 CAD
Published date: 2025/07/23
Employment type: Full-time
Position: Customer Support Specialist
Location
Ottawa, Canada
Company
Shopify Inc.
Salary
CAD 3,850–4,600 gross per month
Working Hours
Full-time, 40 hours per week, flexible shifts including evenings and weekends
Job Description
Shopify is seeking detail-oriented and tech-savvy individuals to join its Customer Support team in Ottawa. If you enjoy solving problems and helping people, this is a fantastic opportunity to work in Canada’s growing tech industry with a company recognized worldwide for innovation.
Key Responsibilities
Respond to customer inquiries via email, chat, and phone
Troubleshoot account and payment issues
Provide support with online store setup and usage
Document customer interactions and escalate complex cases
Requirements
Legally authorized to work in Canada
Excellent written and verbal communication in English
Basic understanding of e-commerce platforms and tools
Ability to multitask and stay calm under pressure
Benefits
Remote/hybrid work options
Comprehensive health and dental coverage
Annual wellness and learning stipends
Employee stock purchase plan
Ottawa, Canada
Company
Shopify Inc.
Salary
CAD 3,850–4,600 gross per month
Working Hours
Full-time, 40 hours per week, flexible shifts including evenings and weekends
Job Description
Shopify is seeking detail-oriented and tech-savvy individuals to join its Customer Support team in Ottawa. If you enjoy solving problems and helping people, this is a fantastic opportunity to work in Canada’s growing tech industry with a company recognized worldwide for innovation.
Key Responsibilities
Respond to customer inquiries via email, chat, and phone
Troubleshoot account and payment issues
Provide support with online store setup and usage
Document customer interactions and escalate complex cases
Requirements
Legally authorized to work in Canada
Excellent written and verbal communication in English
Basic understanding of e-commerce platforms and tools
Ability to multitask and stay calm under pressure
Benefits
Remote/hybrid work options
Comprehensive health and dental coverage
Annual wellness and learning stipends
Employee stock purchase plan
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