Softeon Jobs Reston VA – Software Support Engineer
6000.00 $
Published date: 2025/07/19
Employment type: Full-time
- Location: Reston, Virginia, United States
Position: Software Support Engineer
Location
United States, Virginia, Reston
Company
Softeon, Inc.
Salary
USD 6,000–8,000 gross per month
Working Hours
Full-time; 40 hours per week, Monday to Friday, standard daytime shift
Job Description
Softeon is hiring a Software Support Engineer at our headquarters in Reston, VA. As part of our growing technical support team, you will help clients solve software issues, assist with integration projects, and play a key role in delivering Softeon's supply chain platform services. This role is ideal for professionals with a software background seeking long-term growth with a global logistics technology leader.
Key Responsibilities
• Troubleshoot software issues and provide Tier 1 and 2 support to enterprise clients
• Collaborate with development teams to escalate and resolve technical problems
• Document technical issues and maintain internal knowledge base
• Assist with configuration, testing, and rollout of system upgrades
• Support integration with ERP, WMS, and supply chain platforms
Requirements
• Bachelor’s degree in Computer Science, Information Systems, or related field
• At least 2 years of experience in software support or IT helpdesk roles
• Familiarity with SQL and basic scripting/debugging
• Strong problem-solving skills and customer service orientation
• Must have legal authorization to work in the United States
Benefits
• Competitive salary with annual performance bonuses
• Health, dental, and vision insurance
• Paid time off and 401(k) with company match
• Training and certification support
• Modern office with hybrid work flexibility
United States, Virginia, Reston
Company
Softeon, Inc.
Salary
USD 6,000–8,000 gross per month
Working Hours
Full-time; 40 hours per week, Monday to Friday, standard daytime shift
Job Description
Softeon is hiring a Software Support Engineer at our headquarters in Reston, VA. As part of our growing technical support team, you will help clients solve software issues, assist with integration projects, and play a key role in delivering Softeon's supply chain platform services. This role is ideal for professionals with a software background seeking long-term growth with a global logistics technology leader.
Key Responsibilities
• Troubleshoot software issues and provide Tier 1 and 2 support to enterprise clients
• Collaborate with development teams to escalate and resolve technical problems
• Document technical issues and maintain internal knowledge base
• Assist with configuration, testing, and rollout of system upgrades
• Support integration with ERP, WMS, and supply chain platforms
Requirements
• Bachelor’s degree in Computer Science, Information Systems, or related field
• At least 2 years of experience in software support or IT helpdesk roles
• Familiarity with SQL and basic scripting/debugging
• Strong problem-solving skills and customer service orientation
• Must have legal authorization to work in the United States
Benefits
• Competitive salary with annual performance bonuses
• Health, dental, and vision insurance
• Paid time off and 401(k) with company match
• Training and certification support
• Modern office with hybrid work flexibility
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