Guest Welcome Specialist – Full-Time Front Office Job in Dubai

4000.00 AED
Published date: 2025/07/04
Employment type: Full-time
Company
Leading International Hospitality Group

Salary
AED 4,000 – AED 5,000 per month, depending on experience

Working Hours
Full-Time, Permanent; shift-based including weekends, nights, and holidays

Job Description
A leading international hospitality group is seeking a professional and guest-focused Welcomer to join its Rooms Division in Dubai. This is a full-time, permanent position ideal for individuals who are passionate about delivering exceptional service and creating unforgettable guest experiences. As the first point of contact for guests, the Welcomer acts as an ambassador for the hotel brand, ensuring every stay begins with a warm, personalized welcome.

Key Responsibilities
Greet and welcome guests in a warm, engaging, and professional manner
Establish rapport with guests to ensure loyalty and satisfaction
Provide detailed information on hotel services, facilities, and local area
Assist with check-in and check-out procedures as required
Ensure guest preferences are noted and communicated to relevant departments
Coordinate with other hotel departments to meet guest needs quickly and efficiently
Maintain an upscale, polished personal appearance and demeanor at all times
Ensure compliance with departmental procedures and safety standards
Actively resolve guest issues and follow up on feedback to ensure satisfaction
Support front office operations and contribute to a smooth guest journey

Requirements
Must have legal authorization to work in the United Arab Emirates
Good verbal communication skills in English
Strong multitasking and time-management abilities
Ability to work well under pressure in a fast-paced environment
Professional appearance and high standards of personal grooming
Previous customer service or front desk experience in hospitality is an advantage
Flexibility to work rotating shifts, including weekends and holidays

Benefits
Monthly salary of AED 4,000 – AED 5,000 (tax-free)
Complimentary meals during duty hours
Medical insurance coverage
Opportunities for learning and career advancement within an international hotel group
Inclusive and supportive team culture
Discounted stays and services across global properties

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