Customer Success Partner– Mexico, Mexico City, 11000

Customer Success Partner
Full time
Mexico, Mexico City, 11000

Opportunity
Customer Success Partner
We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain. We count on our people to make it happen. 
We Offer
We offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives.
Energizing and pioneering, this is also an environment that keeps you motivated. You’ll be joining a values-led, genuinely diverse, and talented team that is passionate about being there for employees, and for each other. We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.
We have a competitive compensation and benefits package for full-time employees. Our talent policies are recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives.
We value the diversity of our talent and will always strive to recruit the best person for the job. We’re proud of that and we see it as a genuine source of strength for building high performing teams.
As a Customer Success Partner, you'll play a crucial role, providing sales support and managing customer relationships to ensure long-term success. Your responsibilities will include handling client tenders, quotations with pricing teams, resolving disputes, and assisting in the billing process. You'll be instrumental in driving customer retention and improving overall volume handling.

What We Offer:

Global career opportunities with our diversity-focused development programs.
A dynamic, innovative work environment that keeps you motivated.
Competitive compensation and benefits for full-time employees.
A culture of equity, respect, mutual responsibility, and care.
Experience, Skills, and Requirements:

Bachelor’s degree or High School Diploma with equivalent experience.
2 years of customer-facing experience or 6 months of client-facing roles.
Proactive mindset and service-oriented attitude.
Intermediate Excel proficiency, ability to handle multiple requests at a time.
B2 English level and strong adaptability.
Ensure effective internal communication to meet customer requirements.
Handle different stakeholders across different regions
Update contracts, rates, and conditions.
Provide personalized customer service and identify potential risks.
Resolve customer challenges leveraging company resources.
Handle high-caliber clients and support local/global initiatives and functional transformations.
Availability:

Must be fully available for in-office presence as it’s required at least 3 days per week with remote work for the rest.

We value diversity and are committed to building high-performing teams. If you're interested in making a difference and growing with us, apply now!

Join Maersk, a global leader in transport and logistics, as we embark on a digital transformation defining the industry and revolutionizing commerce. Learn more about us at Maersk.

We are dedicated to equal employment opportunities and reasonable accommodations for applicants with disabilities. We prohibit discrimination based on various protected characteristics.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.