Collection Specialist - Cash Accounts (fixed-term), Turkey - Istanbul

Collection Specialist - Cash Accounts (fixed-term)
Full time
TR - Istanbul

Please note that this is a fixed-term position of 1 year.


Key Responsibilities:

Ensure proper handling of dunning call procedures (call out dunning reminders and assigning follow-up through phone calls with their customers). Ensure customers are contacted/visited on regular basis. Ensure that cash policy is strictly followed for all customers.
Ensure to make phone calls to cash customers as part of Dunning policy for payment follow up. Attend customer inbound calls and assist them queries or clarification related to AR.
Utilizing collection tools rolled out by the organization. Participates in improvement and further discussion. Ensure innovation and Business Process Improvement
Identify errors & deviations and take necessary corrective & preventive actions on reports
Monitoring and tracking of disputes until resolution. Ensure that disputed invoices are followed up and taken off dispute within 7 days except when under litigation and abandoned cargo. Coordinates with Disputes on certain issues with the help of Analysts.
Reviews customer credit and get alignment with Collection Manager with the help of Analytics
Ensures payment has been applied correctly. Calling out customers regarding No Payment Details and discussing Short payment as required
Meet all targets and deadlines. Ensure fast and proper handling of all issues instructed by management
Attends, Collaborate and Executes process improvement in collaboration with Cross Functional Teams.
Ensures all PA and BA messages are answered timely and correctly.
Enrolls self for proper training and career enhancements
Support cargo release approval process and coordinate between customers and relevant teams
Support container deposit refund process and coordinate between customers and relevant teams


We are Looking For:

University degree from finance studies is preferred
Preferably 3 years professional experience in finance & collection
Working experience of people management
Working experience with SAP preferred
Excellent command of MS Office Applications, particularly MS Excel
Excellent command of both written and spoken Turkish & English
Organizational and time management skills, multi-tasking, prioritizing, planning work activities efficiently to meet deadlines
Analytical mindset
Proactive approach
Presentation skills

#jobs_in_Turkey
#jobs_in_Istanbul