Continuous Improvement Business Partner – Israel

Continuous Improvement Business Partner
Full time
Posted 3 Days Ago

Opportunity
Continuous Improvement Business Partner

Location: Egypt / Türkiye / Israel

Opportunity - Be part of something bigger – improve life by integrating the world

You’ve likely seen us on highways, ports, and cities across the globe – moving goods, driving trade, and connecting people. Now, you have the chance to step inside and become part of the engine that keeps the world turning. We’re not just a logistics company – we’re a global team on a mission: "Improving life for all by integrating the world."

If you're passionate about simplifying complex processes, turning insights into action, and making a real difference – both for customers and colleagues – this is your moment. Join a warm, collaborative environment where your ideas are valued, and your growth is supported.

Your Impact – What You'll Be Doing

As our Continuous Improvement Business Partner, you’ll be a change-maker and problem-solver, helping to elevate our Customer Experience (CX) to new heights. This is a role for someone who thrives on turning inefficiencies into opportunities, and pain points into powerful improvements.

You'll:

Lead performance improvement initiatives across CX processes.
Partner with CX leaders to brainstorm and co-create impactful enhancements.
Champion transformation projects from ideation to implementation.
Conduct Gemba walks with teams to spot real-time challenges and develop actionable solutions.
Own the Commercial Performance Measures (KPIs) for your cluster – ensuring accuracy, insights, and visibility in weekly/monthly/quarterly business reviews.
Analyze data and turn numbers into narratives that drive smarter decisions.
Collaborate with global teams and challenge the status quo to streamline processes and elevate service quality.
Drive change across systems, tools, and technologies that unlock better productivity and stronger customer experiences.

Who You Are – What You Bring

We're looking for someone curious, analytical, and passionate about progress. You have a knack for seeing the bigger picture without missing the details.

You have:

Minimum 3 years of experience in CX systems, tools, and process improvements.
A solid grasp of digital solutions and data analytics.
Proven project management experience – you're organized and outcome-oriented.
A detective's eye for process gaps and a builder's mind for fixing them.
A passion for making work better – for both customers and internal teams.
A mindset that embraces change and a keen attention to detail.
Strong communication and stakeholder management skills.
Willingness to contribute to internal training and knowledge sharing.
Fluency in English is mandatory – written and spoken. Other languages are a plus.
Proficiency in MS Excel and PowerPoint.

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