Night Manager, MOVENPICK MOVENPICK BAGHDAD, Baghdad, Iraq

Full-Time
Permanent
Rooms
MOVENPICK MOVENPICK BAGHDAD, Baghdad, Iraq

Night Manager
MEA SPAC

Job Description

We are seeking a detail-oriented and customer-focused Night Manager to join our team in Baghdad, Iraq. As a Night Manager, you will play a crucial role in ensuring smooth operations and exceptional guest experiences during night hours at our establishment.

Direct and co-ordinate various services related to night operations as required.
Ensures prompt, courteous and accurate service to all guests to maximize customer satisfaction to exceed TrustYou targets.
Assure safety and security of the guests, visitors, employees and protects the property by working closely with hotel’s security personnel.
Maintain an awareness of guest profile through the Opera guest profile system.
Prepare and send night reports on time HODs and & GM, ensure accurate and detailed Hotel and Residences duty log, as well as any incident that may accrue overnight shift.
Ensures adherence to company and hotel policies by all departmental employees.
Ensures an effective handover of nights activities to the FOM.
Ensure working closely with the Night Auditor, changing PMS business date on time, and resolve all pending issues and errors before changing business date.
Ensure panic report is printed and filed every 2 hours (or at least twice a shift).
Check the no-shows and ensure all no-shows are guaranteed and chargeable.
Pre-assign rooms for early arrival for the next day, coordinate with Housekeeping to ensure rooms are ready on arrivals.
Establish, promote and maintain good public relations while meeting or exceeding guest expectations
Call General Manager and concerned HOD’s without delay for any fire, bomb threat, burglary or death that has occurred on the premises.
Calls Hotel Doctor, Security in case of guest accident and reported according.
Handle all employees’ accident as per hotel policy.
Ensures hotel's employees grooming & appearance standards are met.
Handles government officials, press, etc. during the night and report it accordingly.
Familiarity with all Front Desk and Cashiering functions.
Handles turn-away guests. (book out)
Open stores in case of emergencies.
Authorize payments in case of emergencies.

Qualifications

Minimum of 2-3 years of experience in a leadership role within the hospitality industry, preferably in night operations
Proven track record of delivering exceptional customer service and managing guest relations
Strong leadership skills with the ability to motivate and guide a team effectively
Excellent problem-solving abilities and decision-making skills, especially under pressure
Proficiency in hotel management software systems (e.g., Opera PMS)
Advanced computer skills, including proficiency in Microsoft Office Suite
Fluency in English; knowledge of Arabic or other languages is a plus

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