Director of Revenue Management, İstanbul, Turkey

Full-Time
Permanent
Sales & Marketing
Fairmont Quasar Istanbul, İstanbul, Turkey


Director of Revenue Management
Luxury & Lifestyle

Job Description

Main Duties :

Revenue Management Responsibilities

Revenue Strategy Development – Create and implement pricing and yield management strategies to maximize revenue across all distribution channels.
Forecasting & Budgeting – Analyze market trends, historical data, and demand forecasts to set pricing strategies and revenue targets.
Rate Management – Adjust room rates dynamically based on demand, seasonality, and competitor analysis.
Distribution Channel Optimization – Manage and optimize sales through OTAs, direct bookings, GDS, and corporate accounts.
Performance Analysis – Monitor key revenue KPIs, such as RevPAR, ADR, and occupancy rates, and generate reports for senior management.
Collaboration with Sales & Marketing – Work closely with the sales and marketing teams to align pricing, promotions, and sales strategies.
Reservations Management Responsibilities

Overseeing the Reservations Team – Ensure efficient handling of bookings, cancellations, and modifications.
Guest Experience & Booking Efficiency – Implement best practices to enhance the reservation process and improve guest satisfaction.
System & Technology Management – Oversee the use of PMS (Property Management Systems) and CRS (Central Reservation Systems) to streamline operations.
Inventory Control – Manage room availability and allocation to prevent overbooking while maximizing occupancy.
Policy & Procedure Implementation – Develop and enforce reservation policies, cancellation terms, and deposit requirements.
Royal Service (Switchboard) Management Responsibilities

Answering & Directing Calls – Promptly answering incoming calls and routing them to the correct department or person.
Handling Guest Inquiries – Providing basic information about the hotel, services, and amenities.
Taking Messages – Recording and relaying messages accurately when a recipient is unavailable.
Internal / External Communication – Connecting hotel staff with guests.
Emergency Handling – Responding to emergency calls, contacting security or medical assistance when necessary.

Qualifications

Higher education (tourism and hotel management)
Experience in the relevant position
Knowledge of Microsoft Windows computer programs:
Excellent communication skills, both written and verbal required
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to focus attention on guest needs, remaining calm and courteous at all times
Must possess professional telephone etiquette and have an excellent command
Strong team player who can work independently in a fast-paced environment
Dynamic, willing to learn
Have good sales and presentation skills
Ability to manage multiple tasks at the same time
Management experience would be an advantage.
Strong analytical, organizational and creative thinking skills
Pre-Opening experience would be a plus

Additional Information

Your team and working environment:
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Note: Customization may be included for any specific local or legislative requirements, such as work permits.
Only Turkish or candidates which able to communicate in Turkish will be hired.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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