Raffles Butler, Raffles Udaipur, Udaipur, India

Full-Time
Permanent
Rooms
Raffles Udaipur, Udaipur, India


Raffles Butler
Luxury & Lifestyle


Job Description

What you will be doing:

Coordinate with HK to pre-block rooms
Verify that guests are pre-keyed and registered, depending on status
Confirm signature services in advance of the stay
Coordinate meet and greets with senior leaders if appropriate
Prepare and share executive debriefs to all arrivals.
Connect with guests at check-in and entourage the guests to their rooms.
Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
Knows room locations, types of rooms available, and room rates.
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel
Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange
Process guest check-outs
Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.

Qualifications

Your experience and skills include:

Minimum 2 years of Butler experience from Luxury background
Strong communication skiils
Ability to focus attention on guest needs, remaining calm and courteous at all times
Strong interpersonal and problem solving abilities
Ability to work well under pressure in a fast paced environment
Ability to work cohesively and collaboratively as part of a team

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