Assistant Manager -Guest Service, Ernakulam, India

Full-Time
Permanent
Food & Beverage
ibis Kochi City Centre, Ernakulam, India


Assistant Manager -Guest Service
MEA SPAC

Job Description


We are seeking a dynamic and experienced Assistant Manager -Guest Service to join our Food & Beverage Service Team who will be reporting to Head Chef. As an Assistant Manager -Guest Service, you will be responsible for overseeing the day-to-day operations of our food and beverage outlet, ensuring exceptional customer service, and driving financial performance.

Manage and optimize inventory levels and stock control to minimize waste and maximize resources
Develop and implement strategies to increase revenue and profitability of the outlet
Prepare and analyze financial reports, taking corrective actions as necessary
Oversee staffing levels to meet operational demands and special events efficiently
Ensure high standards of food quality, presentation, and customer service
Conduct regular team briefings and training sessions to enhance product knowledge and service skills
Maintain and update guest history records to facilitate personalized service for repeat customers
Ensure compliance with food safety and hygiene standards
Manage the outlet's budget, controlling costs without compromising quality
Collaborate with other departments to support overall business objectives
Resolve customer complaints promptly and professionally
Implement and monitor promotional activities to drive sales and customer engagement
Stay informed about local food and beverage trends in Kochi and incorporate them into the outlet's offerings

Qualifications

Proven experience in guest services or hospitality industry, preferably in a supervisory role
Strong understanding of hotel operations especially in Food & Beverage Service
Excellent customer service skills with a focus on guest satisfaction
Demonstrated leadership abilities and experience in training and developing team members
Strong problem-solving skills and ability to handle guest complaints effectively
Excellent communication and interpersonal skills
Ability to multitask and work efficiently in a fast-paced environment
Detail-oriented with strong organizational skills
Flexibility to work varying shifts, including weekends and holidays
Knowledge of health and safety regulations in the hospitality industry

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