Front Office Executive, Gandhinagar, India

Full-Time
Permanent
Rooms
Grand Mercure Ahmedabad GIFT City, Gandhinagar, India


Front Office Executive
MEA SPAC


Job Description

We are seeking a professional and customer-focused Front Office Executive to join our dynamic team in Gandhinagar, India. As the first point of contact for our guests, you will play a crucial role in ensuring exceptional service and creating memorable experiences from arrival to departure.

Greet guests warmly and assist with check-in/check-out procedures, providing personalized assistance throughout their stay
Handle guest inquiries and reservations efficiently, ensuring accuracy and attention to detail
Manage front desk operations, including answering phone calls, responding to emails, and addressing guest requests promptly
Process payments, handle cash transactions, and maintain accurate financial records
Coordinate room assignments based on guest preferences, availability, and special requests
Provide information about hotel facilities, services, and local attractions in Gandhinagar to enhance guest experiences
Address guest concerns and complaints proactively, seeking solutions to ensure satisfaction and retention
Collaborate closely with other departments to ensure seamless guest experiences and resolve any issues
Perform general administrative tasks, including filing, data entry, and maintaining guest records
Maintain a clean and organized front desk area, projecting a professional image at all times

Qualifications

Previous experience in a similar role within the hospitality industry is preferred
Exceptional customer service skills with a friendly and outgoing personality
Strong verbal and written communication skills, with proficiency in English (additional languages are a plus)
Excellent organizational and multitasking abilities, with keen attention to detail
Proficiency in using computer systems and hotel management software
Ability to remain calm and composed under pressure, with a proactive approach to problem-solving
Flexibility to work various shifts, including weekends and holidays
High school diploma or equivalent
Basic math skills for handling financial transactions
Strong team player with the ability to collaborate effectively with other departments
Professional appearance and demeanor
Knowledge of local attractions and services in Gandhinagar, India

Additional Information

"Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities.

Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration."

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