Director of Learning, Hamilton, Bermuda

Full-Time
Permanent
Talent & Culture
ACCOR
Hamilton Princess & Beach Club - A Fairmont Managed Hotel, Hamilton, Bermuda

REF68976N

Director of Learning
Luxury & Lifestyle


Company Description

For more than a century, Hamilton Princess & Beach Club is Bermuda's only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues.

Here at the iconic “Pink Palace” we embrace the spirit of being unique, passionate, pleasant, while keen on turning moments into memories for our guests – the Fairmont way.

As a member of our Princess Team, all Heartists are valued and recognized, the same as our guests and local communities. Consider joining us, if you enjoy:

Connecting guests to the extraordinary place we call home
Discovering a broad offering of career paths
Learning and thriving among a group of international hospitality professionals
Being passionate about people and attentive to the world - we are globetrotters!
Going beyond the walls of our hotel to support our community
Taking pride in our differences
Then this could be THE perfect opportunity for you, and we cannot wait to welcome you.

#WeAreHamiltonPrincess


Job Description

Summary of Responsibilities:

Reporting to the Director, Talent & Culture, responsibilities and essential job functions include, but are not limited to, the following:

Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
Assist Corporate Learning Coaches in coordinating and facilitating the delivery of all Fairmont Corporate training programs
Develop, implement and monitor progress of the hotel’s strategic training plan to further enable Fairmont to be regarded an employer of choice
Actively initiate relationships and partnerships with industry associations, external training companies and academic bodies related to the hospitality industry
Partner with external organizations who can support the hotel’s learning strategy
Partner with department heads and executive committee members to understand, articulate and communicate the commitment to outstanding service levels to all colleagues
Ensure consistent delivery of Hotel, Leadership and Departmental orientation in accordance with hotel and company policies and procedures
Assist department heads in identifying specific departmental training needs, and create, facilitate and deliver training programs for these needs, including development of Departmental Trainers as required
In conjunction with department heads, develop and deliver clear, detailed service standards for each department
Assist in promoting, coaching and supporting excellent Performance Management and Succession Planning practices that demonstrate consistency throughout the hotel and in compliance with Fairmont standards
Be the lead on the Hotel’s Leadership Development Program
Assist the Executive Committee in developing action plans to address issues identified by Hotel’s Colleague Engagement Survey results, Guest Service index trends etc.
Maintain ongoing effective employee communications through various channels including all colleague meetings, bulletin boards, etc.
Prepare and maintain training component of annual Talent & Culture budget
Maintain accurate records of training activities and participant information
Actively participate in a variety of Talent & Culture and Leadership initiatives and events that positively impact the hotel and its colleagues while actively supporting the Sustainability Partnership and the Fairmont Mission, Vision and Values within the Service Brand and Culture
Maintain compliance with Fairmont Talent & Culture Core Standards, policies procedures and audit standards
Participate in hotel committees
Act as the Staff Dormitory Manager
Strict adherence to all Health & Safety training, guidelines and work practices
Perform any other duties, tasks, and assignments within your department as required.

Qualifications

Qualifications:

Bachelor’s Degree in Human Resources, Leadership Development, Training or related discipline is strongly preferred
Minimum of three years’ experience in the learning field; two years of which must be in a leadership capacity
Experience within a luxury hotel environment is preferred
Proven experience to develop and to facilitate a variety of training sessions with diverse audiences across all position levels in the Hotel
Must have excellent problem solving, communication (written and oral) and interpersonal skills
Proven ability to focus attention on customer needs, remaining calm and courteous at all times
Proven strong leadership skills and the ability to meet high levels of service excellence
Proven ability to work cohesively as part of a team in a multi-cultural, diverse environment
Proven ability to work efficiently in a demanding and fast paced environment
Energetic, enthusiastic, self-motivated and a charismatic team player
Must be highly computer literate in MS Word, Excel, PowerPoint and HR software (Bamboo would be an advantage)
Strong work ethic, highly responsible, reliable and the ability to work extended hours is required

Additional Information

Physical Aspects of Position (include but are not limited to):

Sitting 4-hrs a day.
Moderate Activity.
High Energy Levels required.

Apply
https://careers.accor.com/global/en/job/director-of-learning-in-hamilton-princess-and-beach-club-a-fairmont-manage-jid-56591