Duchess Coffee Shop Manager, Hamilton, Bermuda

Full-Time
Permanent
Food & Beverage
ACCOR
Hamilton Princess & Beach Club - A Fairmont Managed Hotel, Hamilton, Bermuda

REF68171X

Duchess Coffee Shop Manager
Luxury & Lifestyle

Company Description

For more than a century, Hamilton Princess & Beach Club is Bermuda's only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues.

Here at the iconic “Pink Palace” we embrace the spirit of being unique, passionate, pleasant, while keen on turning moments into memories for our guests – the Fairmont way.

As a member of our Princess Team, all Heartists are valued and recognized, the same as our guests and local communities. Consider joining us, if you enjoy:

Connecting guests to the extraordinary place we call home
Discovering a broad offering of career paths
Learning and thriving among a group of international hospitality professionals
Being passionate about people and attentive to the world - we are globetrotters!
Going beyond the walls of our hotel to support our community
Taking pride in our differences
Then this could be THE perfect opportunity for you, and we cannot wait to welcome you.

Job Description

Summary of Responsibilities:

Reporting to the Assistant Director of F&B, responsibilities and essential job functions include, but are not limited to, the following:

Consistently offer professional, engaging and proactive guest service while supporting fellow Colleagues
Demonstrate thorough knowledge of Food and Beverage products and menus, daily features, specials and services provided by the department and the hotel
Demonstrate menu knowledge by recommending food and beverage selections and pairings to guests
Lead and coach café team to ensure exceptional guest service and employee satisfaction results
Managing all aspects colleague performance ensuring individual and team accountability for timekeeping, appearance and service standards
Assist in the management of daily venue operations to ensure guest dining experience exceeds expectations (including responding to enquires in a timely manner, appropriately implementing guest feedback etc)
Consistently conduct daily and monthly team briefings and communication meetings
Ensure that all work areas and stations are kept clean and tidy at all times
Follow cash handling procedures according to standard operating procedures at all times
Assist with completing weekly payroll, scheduling and related duties
Provide operational support and coverage as required, including espresso bar, food prep area, cold bar, customer service area and food service
Requisition, receive and assist with inventory of supplies and submit maintenance requests as required
Effectively operate all outlet equipment and protect all hotel assets
Follow all health and safety regulations and maintain a safe work environment
Actively participate in all department meetings, training sessions and Hotel committees as required

Develop and maintain close working relationships with all supporting departments
Follow and ensure compliance with all corporate and hotel policies and procedures
Perform any other duties, tasks, and assignments within your department as required.

Qualifications

Qualifications:

A Hospitality degree or 2 years Food & Beverage experience in an upscale high volume establishment is required
Similar experience in a luxury hotel environment is strongly preferred
At least 1 year previous supervisory experience is required
Must be fluent in English and be well groomed with a professional appearance
Must possess excellent interpersonal, communication and presentation skills
Must possess strong organizational skills and work well under pressure
Proven track record of reliability, good timekeeping skills, integrity and honesty are required
Knowledge of Micros POS System is required; knowledge of MSWord and Excel is a distinct advantage
The ability to work split shifts, evenings, weekends and public holidays is required

Additional Information

Physical Aspects of Position (include but are not limited to):

Sitting: 0-1 Hr/Day; Walking: 6-8 Hr/Day; Standing: 6-8 Hr/Day
Bending/Reaching: 4-6 Hr/Day; Pushing/Pulling: 4-6 Hr/Day
Physical effort: Does not lift weights over 50lbs; Visual Effort: Medium
Environmental Stress: Busy Atmosphere

Apply
https://careers.accor.com/global/en/job/duchess-coffee-shop-manager-in-hamilton-princess-and-beach-club-a-fairmont-manage-jid-55794