Concierge Agent, Raffles Hotel Le Royal, Phnom Penh, Cambodia

Full-Time
Permanent
Rooms
ACCOR
Raffles Hotel Le Royal, Phnom Penh, Cambodia

REF67625J

Concierge Agent
Luxury & Lifestyle


Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"


Job Description

We are excited to invite applications for the position of Concierge Agent at our prestigious hotel in Phnom Penh, Cambodia. As a Concierge Agent, you will be the friendly face and go-to person for our guests, providing exceptional service and personalized assistance to ensure their stay is memorable and enjoyable.

Serve as an ambassador for our hotel, offering accurate information about our facilities, local attractions, and current events in Phnom Penh and surrounding areas
Manage and fulfill a variety of guest requests, including dining reservations, transportation arrangements, tour bookings, and special occasion planning
Develop and maintain a network of service providers to efficiently coordinate guest requirements
Ensure the availability and organization of informational materials such as brochures, city maps, and promotional items
Create and update guest preference records to enhance personalized service
Handle luggage, messages, parcels, and other items with efficiency and care
Respond promptly and positively to guest inquiries, always striving to exceed expectations
Collaborate with other departments to ensure seamless guest experiences
Stay updated on hotel promotions, local events, and cultural activities in Phnom Penh and Cambodia
Maintain a safe and organized work environment while adhering to departmental standard operating procedures
Demonstrate absolute integrity and trustworthiness in all interactions with guests and team members

Qualifications

Genuine passion for delivering exceptional guest service
Excellent verbal and written communication skills in English
Strong interpersonal and problem-solving abilities
Highly organized with excellent time management skills
Ability to multitask and work efficiently under pressure
Minimum of 1 year of experience in the customer service industry, preferably in hospitality
Proficiency in Microsoft Office suite (Word, Excel, PowerPoint)
Knowledge of Opera or Opera Cloud Property Management System is an asset
Familiarity with Cambodian culture, customs, and local attractions in Phnom Penh and surrounding areas
Ability to maintain professional networks and relationships with service providers
Strong attention to detail and commitment to accuracy
Flexible and adaptable approach to work, including the ability to handle unexpected situations
Team player with a positive attitude and willingness to collaborate
Ability to remain calm, courteous, and focused on guest needs in all situations

Additional Information

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Apply
https://careers.accor.com/global/en/job/concierge-agent-in-raffles-hotel-le-royal-phnom-penh-cambodia-jid-55253