Desktop Support Technician, IT Operations
24.00 $
Published date: 2025/05/31
- Location: Palo Alto, California, United States
Desktop Support Technician, IT Operations
Job Category Engineering & Information Technology
Location Palo Alto, California
Req. ID 235909
Job Type Full-time
What to Expect
Tesla is currently seeking a highly technical Desktop Support Technician to join our team onsite in Palo Alto, CA. The IT Services position within the IT Operations team will be on the front lines of Tesla's IT systems support. As the face of IT, the Desktop Support Technician must have strong technical troubleshooting abilities, excellent communication skills and be willing to interface with a combination of both technical and non-technical departments. The primary tasks of this position will be to support endpoint issues, deliver exceptional customer service, and assist with the day-to-day operations of IT Operations.
What You’ll Do
Provide onsite and remote support for computers and mobile devices in a fast-paced engineering environment
Troubleshoot hardware and software issues on Windows, Linux and MacOS
Provide software support for general use and engineering applications such as Git Hub, Kubernetes, Dockers, Autodesk products, Adobe Suite, O365, 3DX, Catia, and more
Utilize device management systems including Ansible, Puppet, SCCM, Active Directory, Azure, JAMF and Intune to troubleshoot issues
Troubleshoot basic network issues on local endpoints including DNS, DHCP and VPN issues
Create, edit, and improve technical articles and other procedures for systems at Tesla
Collaborate with other IT teams like Asset Management, O365, Information Security, Desktop Engineering and Network Operations to escalate and resolve enterprise level issues
Manage day to day tickets and resolve issues within SLA’s as defined by IT Operations policy
Take ownership of special projects, involve relevant teams, and ensure completion in a timely manner
What You’ll Bring
Minimum of 4 years desktop support experience including Windows, Mac and or Linux (ubuntu)
Linux server experience preferred
Experience troubleshooting engineering applications preferred
Experience providing IT support in an enterprise environment utilizing Active Directory, Azure and Exchange
Strong written and verbal communication skills, ability to communicate technical information in an easy to understand and professional manner
Excellent customer service skills, strong attention to details with excellent follow up
Compensation and Benefits
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D, short-term and long-term disability insurance
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program
Expected Compensation
$24.00 - $52.80/hour + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Tesla is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact accommodationrequest@tesla.com for additional information or to request accommodations.
Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice .
Desktop Support Technician, IT Operations
Tesla participates in the E-Verify Program
Apply
https://www.tesla.com/careers/search/job/desktop-support-technician-it-operations-235909
Job Category Engineering & Information Technology
Location Palo Alto, California
Req. ID 235909
Job Type Full-time
What to Expect
Tesla is currently seeking a highly technical Desktop Support Technician to join our team onsite in Palo Alto, CA. The IT Services position within the IT Operations team will be on the front lines of Tesla's IT systems support. As the face of IT, the Desktop Support Technician must have strong technical troubleshooting abilities, excellent communication skills and be willing to interface with a combination of both technical and non-technical departments. The primary tasks of this position will be to support endpoint issues, deliver exceptional customer service, and assist with the day-to-day operations of IT Operations.
What You’ll Do
Provide onsite and remote support for computers and mobile devices in a fast-paced engineering environment
Troubleshoot hardware and software issues on Windows, Linux and MacOS
Provide software support for general use and engineering applications such as Git Hub, Kubernetes, Dockers, Autodesk products, Adobe Suite, O365, 3DX, Catia, and more
Utilize device management systems including Ansible, Puppet, SCCM, Active Directory, Azure, JAMF and Intune to troubleshoot issues
Troubleshoot basic network issues on local endpoints including DNS, DHCP and VPN issues
Create, edit, and improve technical articles and other procedures for systems at Tesla
Collaborate with other IT teams like Asset Management, O365, Information Security, Desktop Engineering and Network Operations to escalate and resolve enterprise level issues
Manage day to day tickets and resolve issues within SLA’s as defined by IT Operations policy
Take ownership of special projects, involve relevant teams, and ensure completion in a timely manner
What You’ll Bring
Minimum of 4 years desktop support experience including Windows, Mac and or Linux (ubuntu)
Linux server experience preferred
Experience troubleshooting engineering applications preferred
Experience providing IT support in an enterprise environment utilizing Active Directory, Azure and Exchange
Strong written and verbal communication skills, ability to communicate technical information in an easy to understand and professional manner
Excellent customer service skills, strong attention to details with excellent follow up
Compensation and Benefits
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D, short-term and long-term disability insurance
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program
Expected Compensation
$24.00 - $52.80/hour + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Tesla is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact accommodationrequest@tesla.com for additional information or to request accommodations.
Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice .
Desktop Support Technician, IT Operations
Tesla participates in the E-Verify Program
Apply
https://www.tesla.com/careers/search/job/desktop-support-technician-it-operations-235909
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