Service Preparation Parts Specialist - Budapest, Hungary

Service Preparation Parts Specialist - Budapest
Job Category Vehicle Service
Location Budapest
Req. ID 241212
Job Type Full-time
What to Expect
As Service Preparation Parts Specialist, you will be a key contributor to our Service Preparation Team.

This team aims to prepare and triage customer repair requests using a standardised process and advanced augmentation tools, that take advantage of our highly connected vehicles. This process ensures a smooth and efficient onsite experience for our customers and workshop teams.

You will play a critical role in the Service Preparation Team by ensuring we have the parts needed in time for a customer’s appointment. In this position, you will have the opportunity to develop your knowledge and offer fundamental support to both our customers and Service Team in our mission to accelerate the world’s transition to sustainable energy.

To succeed at Tesla, you must be energetic, highly organized, and smart working. You should have a passion for the brand and the ability to thrive in a team environment.

We offer

Career development and further education: At Tesla, you have the opportunity for personal and professional development through regular performance reviews, targeted training measures and further education opportunities (e.g. high-voltage training, management training)
Company culture: Immerse yourself in our inspiring company culture, where innovation, teamwork and passion are at the heart of everything
Innovative projects and technologies: You'll have the chance to work on groundbreaking projects and technologies that help shape the future of the automotive industry and sustainable energy
Benefits: You can expect a competitive salary and benefits package in addition to Tesla shares or a CashAward, you have access to our Health insurance program and you can profit by our Employee discount
Committed team and positive working atmosphere: Work in a committed and motivated team that is characterized by a great atmosphere and excellent teamwork. Be part of a team that contributes to a sustainable future and renewable energy
What You’ll Do
Customer Service: You will ensure customer are kept up to date should their appointment be delayed due to parts availability
Monitor: You will monitor parts risk cases and escalate to relevant stakeholders to ensure quick resolution.
Communicate: You will communicate any parts updates to the team
Support: You will regularly support with the end-to-end preparation of service requests when required.
Team Spirit: Coach other members of the team on parts preparation standards and best practices
What You’ll Bring
Adaptable: Willingness to learn new and innovative technologies to further develop in role

Communication skills: Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers

Ability to effectively handle multiple priorities, organize workload, meet deadlines, and solve problems with a high attention to detail

Solution-oriented: Ability to thrive in a team-based environment and achieve common goals

Language skills: Able to communicate, read, and write effectively in English and local language

Tesla is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

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https://www.tesla.com/careers/search/job/service-preparation-parts-specialist-budapest-241212