Guest Relations Agent

Full-Time
Permanent
Rooms
HANDWRITTEN
Levni Istanbul Hotel Handwritten Collection, Istanbul, Turkey

REF67699E

Guest Relations Agent
MEA SPAC

Company Description

Join us at Accor, where life pulses with passion!​

We are thrilled to announce the upcoming opening of Levni Istanbul Hotel Handwritten Collection!

Situated along the captivating historical old city of Istanbul, the hotel offers a charming and stylish art-deco hotel experience. As with all Handwritten Collection properties, Levni Istanbul Hotel embodies the passion of its hosts through personalized touches and unique local experiences.

By working at the newly opening property of Levni Istanbul Hotel Handwritten Collection, a part of Accor Group, you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Hospitality is a work of heart,​
Join us and become a Heartist®


Job Description

Are you passionate about hospitality and creating exceptional guest experiences? We are looking for a friendly, proactive, and guest-focused Guest Relations Agent to join our team and become the face of our property.

💼 Key Responsibilities:

Greet and welcome guests in a warm, professional manner
Assist with check-in and check-out procedures
Handle guest inquiries, complaints, and requests promptly and effectively
Coordinate special requests and ensure VIP guests receive outstanding service
Collaborate with front office and other departments to ensure seamless service
Provide accurate information about hotel facilities and local attractions
Contribute to maintaining high guest satisfaction scores

Qualifications

✅ Requirements:

Degree or background in Hospitality, Tourism, or a related field is preferred
Proficiency in English (additional languages are a plus)
Strong communication and interpersonal skills
Problem-solving attitude with a guest-first approach
Ability to multitask and stay organized in a fast-paced environment
Flexible with working hours, including weekends and holidays
Experience with hotel management software (Opera Cloud, Sistem Otel, etc.) is a plus

Additional Information

🌟 What We Offer:

A dynamic and supportive team environment
Opportunities for growth and professional development
A modern, guest-centric workplace culture
Competitive compensation and benefits
📩 To apply, please send your CV to koray.kapan@accor.com or apply via LinkedIn.
If you're ready to help us deliver unforgettable guest experiences, we’d love to hear from you!

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Apply
https://careers.accor.com/global/en/job/guest-relations-agent-in-levni-istanbul-hotel-handwritten-collection-istanb-jid-55762