Schneider Electric jobs West Kingston RI - Technical Support Specialist
30.00 $
Published date: 2025/05/24
- Location: West Warwick, Rhode Island, United States
Location: West Warwick, Rhode Island
Company: Schneider Electric
Salary: $26.00 – $30.00 per hour depending on experience
Working Hours: Full-Time | Monday – Friday | Hybrid option available
Job Description:
Schneider Electric is hiring a Technical Support Specialist to assist customers and field technicians with troubleshooting power systems and energy management solutions. Based in West Kingston, this role plays a critical part in our commitment to excellent customer service and product performance.
Key Responsibilities:
Provide remote technical assistance for UPS and energy management systems
Diagnose hardware and software issues and guide customers through resolutions
Document support cases in the CRM and escalate complex problems as needed
Collaborate with engineering and product teams to improve support content
Deliver customer training and post-installation follow-up when required
Requirements:
Associate or Bachelor’s degree in Engineering, IT, or related field
1–3 years of experience in technical support or electronics troubleshooting
Familiarity with electrical systems, power backup, or industrial products
Excellent written and verbal communication skills
Customer-focused and detail-oriented
Benefits:
Hourly pay with performance-based incentives
Medical, dental, and vision coverage
Retirement savings plan with company contributions
Training and certification programs
Hybrid work environment and internal mobility opportunities
Keywords: Schneider Electric jobs West Kingston RI, technical support jobs RI, UPS system support, electronics support careers, Schneider help desk technician
Company: Schneider Electric
Salary: $26.00 – $30.00 per hour depending on experience
Working Hours: Full-Time | Monday – Friday | Hybrid option available
Job Description:
Schneider Electric is hiring a Technical Support Specialist to assist customers and field technicians with troubleshooting power systems and energy management solutions. Based in West Kingston, this role plays a critical part in our commitment to excellent customer service and product performance.
Key Responsibilities:
Provide remote technical assistance for UPS and energy management systems
Diagnose hardware and software issues and guide customers through resolutions
Document support cases in the CRM and escalate complex problems as needed
Collaborate with engineering and product teams to improve support content
Deliver customer training and post-installation follow-up when required
Requirements:
Associate or Bachelor’s degree in Engineering, IT, or related field
1–3 years of experience in technical support or electronics troubleshooting
Familiarity with electrical systems, power backup, or industrial products
Excellent written and verbal communication skills
Customer-focused and detail-oriented
Benefits:
Hourly pay with performance-based incentives
Medical, dental, and vision coverage
Retirement savings plan with company contributions
Training and certification programs
Hybrid work environment and internal mobility opportunities
Keywords: Schneider Electric jobs West Kingston RI, technical support jobs RI, UPS system support, electronics support careers, Schneider help desk technician
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