Reservation Manager, Baghdad, Iraq

Full-Time
Permanent
MOVENPICK
Sales & Marketing
MOVENPICK MOVENPICK BAGHDAD, Baghdad, Iraq

REF58889K

Reservation Manager
MEA SPAC


Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.


By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

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Job Description

We are seeking a highly organized and customer-focused Reservation Manager to join our team in Baghdad, Iraq. In this crucial role, you will oversee all aspects of our hotel's reservation process, ensuring seamless guest experiences from initial inquiry to arrival. As a key member of our management team, you will be responsible for optimizing occupancy, maximizing revenue, and leading a team to deliver exceptional customer service.

Manage and oversee the entire reservations department, ensuring efficient operations and high-quality customer service
Develop and implement strategies to optimize occupancy rates and maximize revenue
Lead, train, and motivate the reservations team to meet and exceed performance targets
Monitor and analyze reservation trends, providing regular reports and insights to senior management
Collaborate with sales, marketing, and front office teams to ensure cohesive guest experiences
Handle complex reservations, including group bookings and VIP guests
Resolve customer complaints and issues promptly and professionally
Ensure accurate and up-to-date information in the reservation system
Stay informed about local events, promotions, and competitors to adjust strategies accordingly
Implement and maintain standard operating procedures for the reservations department
Ensure compliance with Iraqi hospitality regulations and industry standards


Qualifications

Proven experience in hotel reservations or front office management, preferably in a luxury or 5-star hotel
Strong knowledge of reservation systems (e.g., Opera, Opera Cloud, PMS) and revenue management principles
Excellent leadership and team management skills
Exceptional customer service and communication abilities
Demonstrated ability to optimize occupancy, maximize revenue, and manage room allocations efficiently
Flexibility to work various shifts, including weekends and holidays, as needed

Apply
https://careers.accor.com/global/en/job/reservation-manager-in-movenpick-movenpick-baghdad-baghdad-iraq-jid-45252