Head Concierge, Baghdad, Iraq

Full-Time
Permanent
MOVENPICK
Rooms
MOVENPICK MOVENPICK BAGHDAD, Baghdad, Iraq

REF65397F

Head Concierge
MEA SPAC

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.


By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS


Job Description

We are seeking an exceptional Head Concierge to join our prestigious hotel in Baghdad, Iraq. As the leader of our concierge team, you will be responsible for ensuring an unparalleled guest experience and maintaining the highest standards of customer service.

Oversee and manage the concierge team, providing leadership, training, and mentorship
Develop and maintain extensive knowledge of local attractions, restaurants, and services in Baghdad and surrounding areas
Anticipate guests' needs and provide personalized recommendations and assistance
Coordinate complex guest requests, including travel arrangements, restaurant reservations, and special events
Establish and maintain relationships with local vendors and service providers
Ensure seamless communication between the concierge desk and other hotel departments
Handle guest complaints and resolve issues promptly and professionally
Implement and maintain concierge service standards and procedures
Monitor and analyze guest feedback to continuously improve service quality
Stay updated on local events, attractions, and cultural activities to provide current information to guests


Qualifications

Proven experience as a Head Concierge or in a similar leadership role within the luxury hospitality industry
Exceptional interpersonal and communication skills, with the ability to interact effectively with guests, team members, and external partners
Strong leadership abilities with experience in team management and training
Excellent problem-solving skills and ability to think creatively under pressure
Detail-oriented with superior organizational and multitasking abilities
Flexibility to work varying shifts, including weekends and holidays

Apply
https://careers.accor.com/global/en/job/head-concierge-in-movenpick-movenpick-baghdad-baghdad-iraq-jid-52892