Assistant Front Office Manager, Baghdad, Iraq

Full-Time
Permanent
MOVENPICK
Rooms
MOVENPICK MOVENPICK BAGHDAD, Baghdad, Iraq

REF65386I

Assistant Front Office Manager
MEA SPAC

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.


By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS


Job Description

Join our dynamic team as an Assistant Front Office Manager in Baghdad, Iraq, and play a crucial role in delivering exceptional guest experiences. We're seeking an enthusiastic and detail-oriented professional to help lead our front office operations and inspire our team to new heights of customer service excellence.

Oversee daily front office operations, ensuring seamless check-ins, departures, and overall guest satisfaction
Lead, coach, and develop the front desk team, fostering a collaborative and customer-focused environment
Manage staff schedules, handle payroll processing, and optimize team performance
Resolve guest concerns promptly and professionally, turning challenges into opportunities for guest loyalty
Implement and maintain efficient front office procedures to enhance service delivery and operational effectiveness
Collaborate with other departments to ensure a cohesive and exceptional guest experience
Practice room yield management to maximize profitability while maintaining high occupancy rates
Oversee inventory management, including room types and categories
Develop and implement innovative strategies to improve service climate, team morale, and overall performance
Assist in hiring, training, and performance management of front office staff
Ensure compliance with hotel policies, procedures, and industry standards

Qualifications

Previous supervisory or management experience in front office operations within the hospitality industry
Strong leadership skills with the ability to motivate and inspire a diverse team
Excellent communication and interpersonal skills, with a focus on delivering exceptional customer service
Proven problem-solving abilities and decisiveness in handling guest concerns and operational challenges
Detail-oriented with strong organizational and time management skills

Apply
https://careers.accor.com/global/en/job/assistant-front-office-manager-in-movenpick-movenpick-baghdad-baghdad-iraq-jid-52885