Paperless Parts jobs Boston MA - Customer Success Manager – Paperless Parts, Boston, MA
90000.00 $
Published date: 2025/05/20
Employment type: Full-time
- Location: Boston, Massachusetts, United States
Location: Boston, MA (Hybrid)
Company: Paperless Parts
Salary: $75,000 – $90,000 per year + bonus potential
Working Hours: Full-Time | Monday – Friday | Standard business hours
Job Description:
Paperless Parts is looking for a proactive Customer Success Manager to support our expanding base of manufacturing clients from our Boston HQ. You’ll be responsible for ensuring high levels of customer satisfaction, retention, and growth.
Key Responsibilities:
Serve as the primary point of contact for a portfolio of customers
Drive user adoption and provide platform onboarding and training
Collaborate with sales and support to resolve issues and deliver value
Analyze client usage data and provide insights to optimize ROI
Develop long-term relationships and advocate for customer needs internally
Requirements:
Bachelor’s degree or equivalent experience
2+ years in customer success, account management, or B2B SaaS support
Strong communication and presentation skills
Experience with CRM tools and SaaS platforms
Understanding of manufacturing or technical industries is a plus
Benefits:
Competitive base salary with performance bonuses
Comprehensive healthcare coverage
Flexible hybrid work model
Professional growth and mentorship programs
Mission-driven team environment in an innovative tech company
Keywords: Paperless Parts jobs Boston MA, customer success manager Boston, SaaS account management MA, client support manufacturing software, Paperless Parts careers
Company: Paperless Parts
Salary: $75,000 – $90,000 per year + bonus potential
Working Hours: Full-Time | Monday – Friday | Standard business hours
Job Description:
Paperless Parts is looking for a proactive Customer Success Manager to support our expanding base of manufacturing clients from our Boston HQ. You’ll be responsible for ensuring high levels of customer satisfaction, retention, and growth.
Key Responsibilities:
Serve as the primary point of contact for a portfolio of customers
Drive user adoption and provide platform onboarding and training
Collaborate with sales and support to resolve issues and deliver value
Analyze client usage data and provide insights to optimize ROI
Develop long-term relationships and advocate for customer needs internally
Requirements:
Bachelor’s degree or equivalent experience
2+ years in customer success, account management, or B2B SaaS support
Strong communication and presentation skills
Experience with CRM tools and SaaS platforms
Understanding of manufacturing or technical industries is a plus
Benefits:
Competitive base salary with performance bonuses
Comprehensive healthcare coverage
Flexible hybrid work model
Professional growth and mentorship programs
Mission-driven team environment in an innovative tech company
Keywords: Paperless Parts jobs Boston MA, customer success manager Boston, SaaS account management MA, client support manufacturing software, Paperless Parts careers
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