Seasonal Spa Experience Coordinator - Sonoma, United States

Full-Time
Temporary
FAIRMONT
Wellness & Recreation
Fairmont Sonoma Mission Inn & Spa, Sonoma, United States

REF66159E

Seasonal Spa Experience Coordinator
Luxury & Lifestyle


Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Employee benefit card offering discounted rates in Accor worldwide, including Fairmont Hotels
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and our Diversity & Inclusion initiatives
Learning programs through our Academies
Competitive and flexible Health Care Benefit Plans to meet you and your family’s unique needs, eligibility after 1 month of employment
Vacation Benefits after 90 days, 401k match at 100% of first 4% of contributions

Job Description

Spa Experience Coordinators primary responsibility is to book spa appointments, reservations and to assist with the checking in and out of spa guests in a timely and efficient manner while remaining professional and courteous at all times.

Efficiently process all telephone inquiries and spa/fitness reservation/activity scheduling from future, local and in-house guests
Offer additional Spa bookings as well as itinerary assistance for all spa and hotel guests
Provide general departmental assistance, special projects, group Spa reservations, etc.
Provide thorough and complete information on all the services offered in the brochure, as well as reconfirming all the sales made or events booked in detail.
Attend all departmental meetings and trainings.
Maintain professional and caring manner with all guests, especially focusing on recovery and special need guests.
Respond quickly to guest requests or complaints and see that appropriate action is taken.
Follow up to ensure guest satisfaction
Work efficiently in Book For Time (booking/management software) while scheduling, modifying or canceling all Spa and Fitness reservations and services.
Communicate all guest needs and concerns to the appropriate Spa Manager or the Manager on Duty.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Strong Inner Personal Skills
Ability to handle difficult/pressure situations calmly
Cash Handling and basic accounting principles
Strong guest service orientation
Problem solving skills
Effective time management skills
Multi-task orientated
Excellent computer skills
Projects positive, healthful and happy image
Hourly Rate of $28.00


Additional Information

Fairmont Sonoma Mission Inn & Spa, an elegant Spanish mission-style Inn, boasts exceptional accommodation in the heart of Wine Country. As one big team, community of service professionals, we come together and work with a common purpose to welcome, connect and serve others.

Visa Requirements: Applicants must be able to provide proof that they are legally able to work in the United States.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Apply
https://careers.accor.com/global/en/job/seasonal-spa-experience-coordinator-in-fairmont-sonoma-mission-inn-and-spa-sonoma-united--jid-53804