Spa Experience Coordinator (Casual)

Casual
Permanent
FAIRMONT
Wellness & Recreation
Fairmont Kea Lani - Maui, Wailea-Makena, United States

REF66150V

Spa Experience Coordinator (Casual)
Luxury & Lifestyle

Company Description

Discover the essence of Maui at Fairmont Kea Lani, Hawai‘i’s only all-suite and villa luxury resort. Nestled on the pristine white sands of Wailea’s Polo Beach, this award-winning oceanfront paradise defines quintessential Hawaiian luxury with a state-of-the-art spa, island inspired cuisine and authentic cultural experiences.

From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love!

What is in it for you:

Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic life insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
401(k)
One complimentary duty meal for all employees that work more than 6 hours per shift
Food & Beverage discount at Fairmont Kea Lani (venue specific and discount may vary)
Wellness Offerings
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities

Job Description

Luxury and tranquility in an authentic setting await our Guests at a Fairmont Spa. As an Experience Coordinator, your engaging smile and personality are the essence of great guest service. As you personally greet our Guests and assist them throughout their spa journey, you will be empowered to deliver on our mission of "turning moments into memories for our guests".

Hourly rate: $26.54

What you will be doing:

Answer telephone inquiries promptly and professionally and channel to appropriate person for assistance
Escort guests to appointments and around spa, providing tours as required
Assist Guests with use of lounge facilities (Ex: experience showers, heated bench, etc.)
Provide information and literature about the facility in person, via phone and email
Collect payment from clients for all services rendered and products purchased
Schedule treatments using spa software and other Computer applications as needed for operations
Clerical duties: filing, creating sales kits, site inspections and other office needs
Ensure smooth operation of reception
Report deficiencies of any equipment
Assist in the operation of all spa areas as required
Maintain the facility in peak sanitary condition at all times
Check and clean lockers, locker rooms and lounges, maintaining a sanitary, tidy and well-stocked area
Maintain linen inventory and transport linen to/from laundry on a scheduled basis
Ensure that overall cleanliness and maintenance of our spa exceeds expectations
Organize time so all side work is completed according to shift demand
Provide timely, personalized, friendly and efficient service to our discerning guests
Have full knowledge of all current menu items, products and methods
Assist guest regarding menu items in an informative and helpful way
Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests

Qualifications

Your experience and skills include:

Must be able to speak, read, write and understand the English language.
Requires good communication skills, both verbal and written.
Must be able to read and write to facilitate the communication process.
Must be service oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externally.
Must possess basic computational ability.
Must possess computer skills, including, but not limited to, Microsoft Word, Excel, and e-mail functions.
Must be able to multi-task and be detail-oriented in a fast paced, high volume environment.

Education

High School diploma or equivalent or vocational training
Graduate from an accredited school of aesthetics is an asset
Experience

Experience in the hospitality/spa industry is an asset
Licenses or Certificates

TB Clearance
CPR/First Aid is an asset

Additional Information

All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Visa Requirements: Applicants must be legally eligible to work the United States

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Join our ‘ohana today: Visit our website to learn more about living and working for Fairmont Hawai’i. www.fairmonthawaiijobs.com

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Apply
https://careers.accor.com/global/en/job/spa-experience-coordinator-casual-in-fairmont-kea-lani-maui-wailea-makena-united-states-jid-53807