Reception Team member, Brighton, United Kingdom

Full-Time
Permanent
Food & Beverage
ACCOR
ibis Brighton City Centre - Station, Brighton, United Kingdom

REF66139J

Reception Team member
Europe and North Africa

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"


Job Description

We are seeking a friendly and professional Reception Team member to join our organization in Brighton, United Kingdom. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive experience for all visitors.

Greet and welcome guests in a warm and professional manner
Handle guest inquiries, complaints, and requests efficiently and courteously
Manage check-in and check-out procedures, ensuring a smooth process for all guests
Respond to phone calls, emails, and in-person inquiries promptly and accurately
Coordinate with other departments to fulfill guest needs and resolve any issues
Maintain a clean and organized reception area
Process payments and handle cash transactions accurately
Assist with administrative tasks such as filing, data entry, and report generation
Stay informed about hotel amenities, local attractions, and events to provide guests with relevant information
Ensure compliance with all safety and security procedures

Qualifications

Strong customer service orientation with a friendly and professional demeanor
Excellent communication and interpersonal skills
Ability to multitask and prioritize in a fast-paced environment
Detail-oriented with strong organizational skills
Proficiency in basic computer applications and hotel management systems
Experience with OPERA CLOUD system is preferred
Previous experience in a similar reception or customer service role is an asset
Problem-solving skills and ability to handle challenging situations with tact
Flexibility to work various shifts, including weekends and holidays
High school diploma or equivalent; higher education in hospitality is a plus

Additional Information

experience is an asset
Prior experience working with Opera or a related system
Fluency in English
Additional languages are a plus

At ibis Brighton, we take pride in delivering exceptional guest experiences, driven by a passionate and friendly team in a vibrant and inclusive atmosphere. Nestled in the heart of Brighton, our hotel embodies the city’s lively spirit, welcoming both travelers and team members with open arms.

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent, fostering a workplace where everyone feels valued and empowered to thrive.

Apply
https://careers.accor.com/global/en/job/reception-team-member-in-ibis-brighton-city-centre-station-brighton-united--jid-53661