Supervisor Operations Training, Wilson, North Carolina, United States

Operations Standard
Location Wilson, North Carolina, United States
Job Id 10159
Job Type Full Time
Posted Date 05/02/2025


Be a part of a revolutionary change!


At Philip Morris International (PMI), we’ve chosen to do something incredible. We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.

With huge change, comes huge opportunity. So, if you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Our success depends on people who are committed to our purpose and have an appetite for progress.


Your ‘day to day’:

Define and manage factory training strategies and activities to enhance Operations performance and develop employee competencies in alignment with QMS requirements.

Design and implement Continuous Improvement (CI) training paths and initiatives to equip the organization with the knowledge needed to improve and sustain factory performance.

Ensure training aligns with production plans by maintaining adequate manned capacity.

Develop and integrate safety guidelines into technical training programs to meet legal and company requirements, minimizing risk of incidents and safeguarding employees and assets.

Stay current with technological modifications in production equipment and ensure training tools are aligned with factory machinery and processes.

Lead, organize, and motivate the training team to ensure high-quality performance, professional development, and career growth.

Maintain appropriate staffing levels to support multiple manufacturing streams and continuously enhance team output and effectiveness.

Develop hiring plans, assessment criteria, and training strategies based on gaps identified in the site's qualification matrix, ensuring alignment with short- and long-term factory needs.

Provide adequate reporting to support successful manufacturing start-up and ongoing operations.

Formulate a technical training framework aligned with Operational and HR policies, QMS, and regulatory requirements.

Ensure synergy between training programs across production streams to support an agile manufacturing environment.

Support Operations Managers in ensuring employee qualification meets factory standards.

Oversee the development, preparation, and delivery of technical training programs, ensuring adaptation to new technologies and alignment with production demands.

Guarantee timely, cost-effective execution of training and make informed “make or buy” decisions regarding training solutions.

Ensure all personnel released to production are fully certified and qualified for their roles.

Define and monitor key performance indicators (KPIs) to assess training effectiveness and compliance with QMS.

Design and lead CI training strategies and deployment of improvement initiatives to elevate factory performance over time.

Develop and manage the department’s annual budget, ensuring expenses align with budgetary guidelines and PMI financial policies.

Promote and enforce PMI standards on quality, environment, health, and safety.

Identify and report risk situations to mitigate personnel and environmental impacts.

Ensure all team members and contractors comply with sustainability policies, procedures, and applicable laws


Who we’re looking for:

MUST BE: Local to Wilson, NC

MUST BE: Legally Authorized to work in the US without current or future sponsorship

Degree in Engineering, Business Administration, Management or equivalent education

5+ years experience in production area, training, quality within FMCG, pharmaceutical or similar industry of which at least 3 years in a managerial role


What we offer:

We offer a competitive base salary, annual bonus (applicable based on level of position), great medical, dental and vision coverage, 401k with a generous company match, incredible wellness benefits, commuter benefits, pet insurance, generous PTO, and much more!

We have implemented Smart Work, a hybrid model of working that promotes flexibility in the workplace.

Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.

Be part of an inclusive, diverse culture where everyone’s contribution is respected; Collaborate with some of the world’s best people and feel like you belong.

Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.

Take pride in delivering our promise to society: To improve the lives of millions of smokers.

PMI is an Equal Opportunity Employer.

PMI is headquartered in Stamford, Conn., and its U.S. affiliates have more than 2,300 employees.

PMI has been an entirely separate company from Altria and Philip Morris USA since 2008. PMI’s affiliates first entered the U.S. market following the company’s acquisition of Swedish Match in late 2022.Philip Morris International and its U.S. affiliates are working to deliver a smoke-free future. Since 2008, PMI has invested $12.5 billion globally to develop, scientifically substantiate and commercialize innovative smoke-free products for adults who would otherwise continue to smoke with the goal of transitioning legal-age consumers who smoke to better alternatives. In 2022, PMI acquired Swedish Match – a leader in oral nicotine delivery – creating a global smoke-free champion led by the IQOS and ZYN brands. The U.S. Food and Drug Administration has authorized versions of PMI’s IQOS electronically heated tobacco devices and Swedish Match’s General snus as Modified Risk Tobacco Products and renewal applications for these products are presently pending before the FDA. For more information, please visit www.pmi.com/us and www.pmiscience.com.

https://join.pmicareers.com/gb/en/job/10159/Supervisor-Operations-Training