Room Attendant, West Hollywood, United States

Full-Time
Permanent
MONDRIAN
Rooms
Qantas Lounges by Accor - Los Angeles, West Hollywood, United States

REF65348N

Room Attendant
Americas

Company Description

Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a “must” destination for locals or travelers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and locals alike can immerse themselves in the culture of each city it inhabits. Perfectly nestled in the base of the glittering Hollywood Hills, Mondrian LA has made a name for itself as an icon in its own right. Enter through Mondrian’s 30-foot mahogany doors and settle into your luxurious retreat while discovering the wild within. Welcome to a world of effortless sophistication and vibrant culture.


Job Description

Under the general guidance of the Director of Housekeeping, assist in ensuring the highest standard of cleanliness of the guest rooms and associated areas to a clean, neat and well maintained. Ensure all of our guests receive high quality, personalized service, an Engaging, Dynamic Guest Experience.


Qualifications

Essential Duties & Functions:

Clean and service bedrooms, bathrooms and associated areas to the Standard of Cleanliness Policy
Re-sheet all rooms daily with clean linen, ensuring creases are removed, dust all furniture, fully clean
bathrooms, replenish all guest supplies and stationary, vacuum all rooms thoroughly
Strip linens from beds and areas and transfer them to the linen chute
Ensure that all VIP gifts are replenished daily
Dispose of all rubbish, dirty linen and glassware safely and correctly to the chutes and/or closets
Deep clean rooms as assigned with additional focus on walls, baseboards, window & high dusting.
Follow hotel Lost and Found Policy
All guest property is handled in an efficient and correct manner
Record all serviced rooms on worksheet and/or device, report and record any rooms that cannot be serviced
Only clean rooms assigned to worksheet and/or device
Ensure that all equipment is maintained in a serviceable condition and report faults immediately
Organize and stock cart
Fill supply bottles with cleaning products
Organizing and stocking housekeeping linen closet and periodic inventory of closets
Assist in stock and special cleaning projects as required
Assist fellow employees with deliveries or to perform similar or related jobs as and when necessary
Follow Key Handling Policy
Create and maintain a personal respectful rapport with all guests, deal with their requirements and inquiries
Handle guest complaints promptly and with thorough follow up, referring to others when necessary
Report any damage to bedding, curtains, blinds and soft furnishings to the Floor Supervisor and device
Report any room that does not require service, “Do Not Disturb” or double locked to Floor Supervisor and device
Report any shortage of linen, supplies or equipment to the Floor Supervisor
Comply with Health and Safety hazards and report these at once
Upholding the hotel’s Confidentiality and Security Policy
Essential Job Knowledge & Skills:

High School Diploma or equivalent preferred
One to two years in a similar position, preferably in an upscale or lifestyle brand hotel
Possess a gracious, friendly, and fun demeanor
Ability to multitask, work in a fast paced environment and have a high level attention to detail
Strong verbal and written communication skills in English
Maintain positive and productive working relationships with other employees and departments
Ability to work independently and to partner with others to promote an environment of teamwork
Physical Requirements:

Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity
Stand, sit, or walk for an extended period of time or for an entire work shift
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Requires manual ability to use, carry, and operate all necessary equipment
Salary : $22.50 - $22.50 per hour


Additional Information

Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

https://careers.accor.com/global/en/job/room-attendant-in-qantas-lounges-by-accor-los-angeles-west-hollywood-jid-52940