Bellperson - Washington, United States

Full-Time
Permanent
FAIRMONT
Rooms
Fairmont Washington D.C. Georgetown, Washington, United States

REF64021D

Bellperson
Luxury & Lifestyle

Company Description

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Hotel Overview:

Discover the wonder of Washington, D.C. from your perfect home base in the heart of charming Georgetown. Washington, D.C. is a center of power that has shaped world history, a big city with a small-town feel, and a vibrant hub for exciting social, dining, and cultural scenes. Experience it all from an iconic neighborhood hotel that will feel like your own private residence in the heart of the Capital.


Job Description

Bellperson
Always lending a helping hand with a smile. As a Bellperson, your passion for the property, and your respect for our guests’ belongings will ensure that our guests Feel Welcome as soon as they arrive.

Rate of Pay: $18.50 per hour

What is in it for you:

Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:

Welcoming all guests and providing the highest level of guest satisfaction at every interaction
Timely delivery of guests’ luggage, messages and any other items for delivery within the property
Personalize guests’ orientation of their room in a professional, friendly and engaging way
Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the Guest Services leaders.
Ensure that the Lobby and front entrance are kept clean, paying special attention to all glass areas and the main doors as well as anything left behind in the seating areas.
Ensure that all deliveries for Guests and colleagues are correctly recorded and then delivered to the correct destination in a timely fashion.
Undertake the duties and responsibilities of the Doorman, as directed by the Guest Service Manager.
Demonstrate excellent knowledge and adherence of Fairmont standards
Answer guest inquiries regarding Washington, D.C. and the hotel services and facilities
Ensure the arrival and departure of all tours is a seamless process and competed in a timely, efficient manner
Adherence to all Health & Safety responsibilities as it pertains to hotel emergencies, fire alarms, accidents, security
To assist with room changes as directed by the Front Office.

Qualifications

Your experience and skills include:

Service focused personality is essential; customer related experience an asset
Ability to work well under pressure in a fast paced environment
Excellent communication skills and a professional presentation
Ability to work cohesively with fellow colleagues as part of a team
This position requires standing for long periods of time, lifting and pulling up to 50lbs

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

https://careers.accor.com/global/en/job/bellperson-in-fairmont-washington-d-c-georgetown-washington-unit-jid-51542