Client Support Specialist – Dun & Bradstreet (London, UK)
35000.00 £
Published date: 2025/04/08
- Location: London, London Borough of Havering, United Kingdom
Location: London, United Kingdom
Company: Dun & Bradstreet UK Ltd.
Salary: £30,000 – £35,000/year + bonus + benefits
Job Type: Full-Time
Working Hours: Monday to Friday, hybrid schedule
Job Description:
Dun & Bradstreet is seeking a Client Support Specialist to serve as the first point of contact for corporate clients using our business credit and data solutions across the EMEA region.
Key Responsibilities:
– Respond to customer queries via phone, email, and live chat
– Guide users on accessing and interpreting D&B business credit reports
– Troubleshoot account and data access issues
– Collaborate with sales and technical teams to ensure client satisfaction
– Maintain CRM records and escalate cases as needed
Requirements:
– Bachelor’s degree or equivalent experience
– 1–2 years of experience in customer success or client services
– Strong communication skills in English (additional European language a plus)
– Comfortable using Salesforce or similar CRM tools
– Problem-solving mindset and attention to detail
Benefits:
– Private healthcare and pension scheme
– Hybrid work setup (2–3 days from home)
– Generous holiday allowance
– Training and career progression within a global organization
Company: Dun & Bradstreet UK Ltd.
Salary: £30,000 – £35,000/year + bonus + benefits
Job Type: Full-Time
Working Hours: Monday to Friday, hybrid schedule
Job Description:
Dun & Bradstreet is seeking a Client Support Specialist to serve as the first point of contact for corporate clients using our business credit and data solutions across the EMEA region.
Key Responsibilities:
– Respond to customer queries via phone, email, and live chat
– Guide users on accessing and interpreting D&B business credit reports
– Troubleshoot account and data access issues
– Collaborate with sales and technical teams to ensure client satisfaction
– Maintain CRM records and escalate cases as needed
Requirements:
– Bachelor’s degree or equivalent experience
– 1–2 years of experience in customer success or client services
– Strong communication skills in English (additional European language a plus)
– Comfortable using Salesforce or similar CRM tools
– Problem-solving mindset and attention to detail
Benefits:
– Private healthcare and pension scheme
– Hybrid work setup (2–3 days from home)
– Generous holiday allowance
– Training and career progression within a global organization
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