Help Desk Technician – Portland Tech Company
58000.00 $
Published date: 2025/03/26
- Location: Portland, Oregon, United States
Location: Portland, OR
Company: Cascade IT Solutions
Salary: $48,000 – $58,000 per year
Job Type: Full-Time
Working Hours: Monday to Friday, 8:00 AM – 5:00 PM
Job Summary:
Cascade IT Solutions is looking for a Help Desk Technician to provide frontline tech support to small and mid-sized business clients across Portland. This is a great opportunity for candidates with IT troubleshooting skills and a customer-focused mindset.
Key Responsibilities:
Respond to support tickets via phone, email, and remote tools
Troubleshoot hardware, software, and network issues
Install and configure workstations, printers, and applications
Escalate complex problems to senior tech team
Maintain detailed service logs and documentation
Requirements:
Associate degree in IT or relevant certifications (CompTIA A+, Network+ preferred)
1+ year of experience in a help desk or IT support role
Strong communication skills and customer service orientation
Familiarity with Windows, Office 365, and basic networking
Benefits:
Health, dental, and vision insurance
401(k) with company match
Annual training reimbursement
Flexible PTO and work-from-home days
Company: Cascade IT Solutions
Salary: $48,000 – $58,000 per year
Job Type: Full-Time
Working Hours: Monday to Friday, 8:00 AM – 5:00 PM
Job Summary:
Cascade IT Solutions is looking for a Help Desk Technician to provide frontline tech support to small and mid-sized business clients across Portland. This is a great opportunity for candidates with IT troubleshooting skills and a customer-focused mindset.
Key Responsibilities:
Respond to support tickets via phone, email, and remote tools
Troubleshoot hardware, software, and network issues
Install and configure workstations, printers, and applications
Escalate complex problems to senior tech team
Maintain detailed service logs and documentation
Requirements:
Associate degree in IT or relevant certifications (CompTIA A+, Network+ preferred)
1+ year of experience in a help desk or IT support role
Strong communication skills and customer service orientation
Familiarity with Windows, Office 365, and basic networking
Benefits:
Health, dental, and vision insurance
401(k) with company match
Annual training reimbursement
Flexible PTO and work-from-home days
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