IT Support Analyst – Hybrid Work

38000.00 £
Published date: 2025/03/22
  • Location: London, London Borough of Islington, United Kingdom
Location: London, UK (2 days remote, 3 in-office)
Company: BrightByte Technologies Ltd.
Salary: £30,000 – £38,000 per year + annual bonus
Employment Type: Full-time / Permanent

Job Description:
BrightByte is looking for an experienced IT Support Analyst to assist employees and clients with hardware, software, and network support. Ideal for tech-savvy individuals who enjoy problem-solving.

Responsibilities:
Provide 1st & 2nd line technical support via phone, email, and ticketing system
Troubleshoot Windows, Office 365, and basic networking issues
Set up and configure laptops, printers, mobile devices
Liaise with external vendors when needed
Maintain documentation and update knowledge base

Requirements:
1–2 years of IT support experience
Familiarity with Windows 10/11, Office 365, and Active Directory
Strong communication and interpersonal skills
IT certifications (CompTIA, Microsoft) a plus

Benefits:
Hybrid working (up to 2 days WFH)
Health and dental insurance
Annual training budget
Free Friday lunches and a supportive tech team

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