Canada – Customer Support Agent (Bilingual)
23.00 CAD
Published date: 2025/03/21
- Location: Montréal, Quebec, Canada
Job Title: Customer Support Agent – English & French
Location: Montréal, Québec, Canada
Company: MapleTech Communications Inc.
Salary: CAD $20 – $23/hour + annual bonus
Employment Type: Full-time
Job Description:
MapleTech is hiring bilingual Customer Support Agents to assist clients via phone and email in both English and French. This is a remote-friendly position with full training provided.
Responsibilities:
Handle customer inquiries and complaints professionally
Document tickets in CRM systems
Escalate technical issues to the support team
Translate service updates and support documents (FR/EN)
Requirements:
Fluency in French and English (spoken & written)
Strong communication and problem-solving skills
Previous customer service experience is an asset
Ability to work flexible hours, including evenings/weekends
Benefits:
Remote work option within Canada
Healthcare and dental coverage
Performance bonus
Career development and training
Location: Montréal, Québec, Canada
Company: MapleTech Communications Inc.
Salary: CAD $20 – $23/hour + annual bonus
Employment Type: Full-time
Job Description:
MapleTech is hiring bilingual Customer Support Agents to assist clients via phone and email in both English and French. This is a remote-friendly position with full training provided.
Responsibilities:
Handle customer inquiries and complaints professionally
Document tickets in CRM systems
Escalate technical issues to the support team
Translate service updates and support documents (FR/EN)
Requirements:
Fluency in French and English (spoken & written)
Strong communication and problem-solving skills
Previous customer service experience is an asset
Ability to work flexible hours, including evenings/weekends
Benefits:
Remote work option within Canada
Healthcare and dental coverage
Performance bonus
Career development and training
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