Front Office Manager

Full-Time
Permanent
Rooms
ACCOR
Novotel Canberra, Canberra, Australia

REF60263V
Front Office Manager
MEA SPAC

Company Description

With over 400 hotels in Australia and New Zealand, and over 5,000 globally, Accor offers limitless opportunities to grow your career within a supportive network of like-minded professionals.

As Accor’s flagship hotel in ACT, Novotel Canberra is located right in the heart of Canberra, with 286 guest rooms, 7 meeting rooms and a newly refurbished restaurant and bar. Currently, we have an exciting opportunity for an experienced Front Office Manager to join our great team in Canberra!


Job Description

As the Front Office Manager, your role extends beyond simply overseeing front-of-house operations. Your mission is to foster team unity, and ensure the creation of unforgettable experiences for every guest.


Primary Responsibilities

Confidence in communicating with guests and colleagues to ensure cohesive collaboration
Conquer challenges alongside guests, transforming dilemmas into success stories through creative solutions
Recruit, train, and mentor Front Office team members, nurturing their professional growth, and diligently monitoring their performance
Adhere to OH&S requirements, promptly respond to emergencies, and prioritise the safety of both guests and staff
Exhibit proficiency in accurately handling reservations, managing guest accounts, and analysing reports and data
Closely monitor budgets, expenditure, and revenue to make informed operational decisions and achieve financial objectives

Qualifications

Skills and Experience

Experience in Hotel Operations, with history of leading the charge as a Supervisor or Manager
Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
Proficiency in using reservation and property management systems is a plus
Masterful in the art of communication, both the written and spoken
Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holiday.
Unlimited work rights in Australia.
Above all else you will strive to excel in your field as you demonstrate the ability to act as a true ambassador for our Hotel.


Additional Information

What is in it for you:

Benefits Your Way:

ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays
Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

https://careers.accor.com/global/en/job/front-office-manager-in-novotel-canberra-canberra-australia-jid-46625