Manager IT Operations

Manager IT Operations
Category Information Technology
StandardLocation Albarraque, Portugal
Job Id 5542
Job Type Full Time
Posted Date 03/11/2025


At PMI, we’ve chosen to do something incredible.

We’re totally transforming our business and building our future on smoke-free products with the power to deliver a smoke-free future

With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and you will have the space to move your career forward in many different areas/directions.

IT at PMI

PMI’s journey to a smoke-free future implies a shift from a tobacco manufacturer to a science and technology-based consumer facing organisation.

Such a shift creates an abundance of unique and transformative IT projects to match all levels of skills and ambitions. You’ll feel like you’re working in a start-up – with the freedom to shape and define the future of digital, but with the support and scope of a vast global business. You’ll get a chance to work with cutting-edge technologies (e.g., Cloud, APIs, AI) as well as management practices (e.g., Agile, Design Thinking, Product Management). Our environment is fast-paced and highly collaborative. If you want the freedom to find new ways to connect with consumers, there’s no better place to progress your career.

Digital at PMI is dynamic, diverse, and disruptive. Join us and become a part of a top talent team where you can bring new ideas to life in a global function that is a key driver of the success of our business.

Joining Product & Operations IT

Within IT, the IT Product and Operations team is an experienced, nimble & expert team composed of multiple sub streams. The main purpose of the team is to lead the digital strategy and transformation of Operations and Products functions through effective business partnering and conceptualizing, delivering and supporting state of the art and secure IT technologies across the end-to-end value chain.

When you join this team, you will work closely with the IT Product and Operations leadership team and critical business stakeholders as a trusted technology partner to embed continuous innovation, work at speed and scale, develop your career in numerous directions in line with your aspirations and in a truly international and diverse context.


What’s the purpose of this role?

Manage the IT Systems team to deliver all systems solutions and associated services required by business function in an optimum and secure way by leveraging PMI information services.

Your day-to-day

Manage the deployment, localization and support of global/core business system solutions including integration with other systems and data alignment in order to satisfy business requirements

Understand business needs, define IT solutions from the Global IT offering to deliver IT services required by the function.

Understand and promote the Global Application Portfolio.

Proactively identify business requirements not supported by the Global Application Portfolio, communicate and agree the solution with the Global function.

Manage the design, development and maintenance of local solutions for the business function following the global PMI standards and procedures.

Deliver IT Services in an optimum way (timely, cost effective, secure, stable, reliable and user-friendly, both from IT and user perspective) to maximize efficiency in the respective functional area.

Manage external and internal service providers to ensure that service levels are met.

Build and maintain strong relationships with business units (e.g. Manufacturing, Supply Chain, Quality), central functions and cluster partners. Actively collaborate with all entities to guarantee that business requirements are met in an efficient way.

Manage and build a flexible, agile and innovative IT organization that attracts, develops and retains the best global talent in order to deliver IT solutions required by PMI, currently and in the future.

Support development of a vision for future global developments of technology solutions fitting future needs.


What is needed to succeed in this Role?

If you have: 

An analytical mind with university degree in Information Systems, Computer Science, Automation & Robotics, Engineering or equivalent.   

Experience in multinational Co., incl people management experience.

6-10 years proven track of experience in deploying IT systems (Manufacturing, Supply Chain, Quality Assurance areas experience is an asset). 

Service management experience (ITIL certification is a plus)

Experience in project management (both Waterfall and Agile). Certification in project management (e.g., PMP) is a plus

Experience working in/with IT Product and Service Teams

Strongly developed continuous improvement mindset.

An action-oriented individual, with excellent communication and problem-solving skills, ready to work in a challenging business environment. 

Strong customer focus and consumer centric mindset

Additional domain experience would be advantage (Understanding of MES, LES, SCADA class of systems, Industry 4.0, IoT, AWS cloud); 

Excellent communication and interpersonal skills, with the ability to collaborate effectively with colleagues at all levels of the organization

Fluency in spoken and written English

How can you make history with us?

Lead implementations of new systems/ digital initiatives in the Manufacturing area as part of our Industry 4.0 journey  

Organize IT run & support services to our internal customers, acting as service provider for selected applications – ensuring compliance with KPIs and adherence to technical roadmaps.   

Act as the main speaking partner for the business stakeholders, solution architects, development teams, central Service & Project Managers for systems under responsibility  

Elicit, collect and document functional & technical requirements in collaboration with relevant experts, plan and coordinate change requests and maintain documentation. 

What’s in IT for you?

There are many IT Organizations out there, so why should you join ours?

We believe PMI IT’s true strength is fuelled by our people, and that our success depends on them coming to work every single day with a sense of purpose and an appetite for progress. We are a people first organisation committed to providing you with first-class employee journey. Here’s a glimpse of what’s in it for you upon joining us:

Work-life balance: Wellbeing comes first. We offer a fantastic office environment and Smart working options to ensure you have the best work-life balance possible

Learning & Development: Your growth is a priority. Our robust and varied learning & development ecosystem will help you strengthen your technical skills and enhance your soft skills and business acumen. The capabilities you will acquire with us will support your life-time employability within IT, PMI, and beyond

Inclusion & Diversity: Our differences - much more than our similarities - generate the innovation we are looking for. We aspire to build a diverse and inclusive organization to access the breadth and depth of thinking and sensitivity necessary to thrive.

https://join.pmicareers.com/gb/en/job/5542/Manager-IT-Operations