Operations Customer Service Intern

Operations Customer Service Intern
Category Operations Fixed-term
Location Rome, Italy
Job Id 8384
Job Type Full Time
Posted Date 03/11/2025

Operations Customer Service Intern

Be a part of a revolutionary change

Times are changing at PMI. We’ve chosen to do something big. The world expects us to act responsibly. And we are doing just that by transforming our business and building our future on one clear purpose – to deliver a smoke-free future.

This transformation will revolutionize every area of our business. The products we sell. Where we sell them. How they’re manufactured and delivered. The way we talk to our customers and engage with society.

It’s the perfect place to start your career. As you take your first steps, you’ll have the backing of a multinational business combined with the freedom of a start-up. You’ll bring a positive mindset and fresh perspective to projects that can make a huge difference to so many.

About IMPACT - Italy Internship Program

Join PMI and be a part of an exciting revolution. This program allows you to kickstart your career and offers the opportunity to learn from industry experts. You’ll work in a fast-paced environment, with a great chance to gain practical experience and participate in an engaging learning path.

Help us reshape our business and make a meaningful impact on various projects.

Roles & Objectives

As an Intern you will be part of our Operations Customer Service for Philip Morris Italia and will be reporting to Manager Service Delivery. The position will be based in Roma.

In your role, you will join Operations Customer Service Team supporting subject matter experts in delivering business requirements, executing/documenting tests (on processes and systems) and run retrospective sessions.​

Specific Responsibilities:

Business Model
Track & Trace Reporting
Volumes by loading point calculation as per Distribution Contract in force to allow proper fleet allocation and ensure shipment execution
Adherence to loading slots analysis and reporting to increase on time pickup of goods at loading points
Support the execution of San Marino market shipments
Extra flexibility costs analysis and reporting as per contract in force

Systems
Log Rejection management to ensure correct data staging in PM Italy reporting suite

Portfolio
Stock returns management for retailers downgrade/seasonal closing
E2E management of Direct purchases for Brand Retail and Loyalty (events, visual merchandising, fair & events)

Who we’re looking for

University degree, preferably in Economics, Engineering or related field
Analytical Skills
Problem Solving
Creative Thinking
Teamwork
Clear Communication
MS Office Package, in particular MS Excel
English fluent (both written and spoken)

What we offer

Type of contract: Internship of 6 months length, full time

Work location: Roma

Our success depends on our talented employees who come to work here every single day with a sense of purpose and an appetite for progress. Join PMI and you too can:

Seize the freedom to shape your future and ours. We’ll empower you to take risks, experiment and explore.
Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.
Pursue your ambitions and develop your skills with a global business –our staggering size and scale provides endless opportunities to progress.
Take pride in delivering our promise to society: to deliver a smoke-free future.

PMI is an Equal Opportunity Employer.

https://join.pmicareers.com/gb/en/job/8384/Operations-Customer-Service-Intern