Service Advisor – Join us in Vantaa (Summer Fixed-Term)

Service Advisor – Join us in Vantaa (Summer Fixed-Term)
Job Category Vehicle Service
Location Vantaa, Uusimaa
Req. ID 236694
Job Type Full-time


What to Expect
At Tesla, our Service Advisors consistently coordinate a seamless experience for customers servicing their vehicles. They constitute Tesla’s front line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy.

As an Associate Service Advisor, you will support customers from the moment they walk through our door or schedule a service visit to returning their vehicle, managing communication across physical and digital platforms. We’ve created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service experience.

To succeed at Tesla, you must be energetic, highly organized, and smart working. You should have a passion for the brand and the ability to create exceptional customer experiences.


What You’ll Do
Communicate with customers as a Tesla ambassador through digital channels, and face-to-face to provide scheduling/status updates
Maintain a tidy, representable customer facing area (customer lounge, service entrance), and organize the parking lot
Manage the service fleet, performing damage audits, flagging service requirements, and car cleaning
Develop understanding of Tesla’s products and service operations to perform basic, visual diagnostics and accurately record repair orders into systems
Partner closely with internal teams (e.g. technicians) to guarantee customers' cars are serviced efficiently and seamlessly


What You’ll Bring
Relevant experience in a customer facing role delivering excellent service, preferably from a technical or automotive environment
Thrive in a fast-paced, ever-changing environment with multiple priorities while maintaining attention to detail
Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers
Ability to excel in a team-based environment and achieve common goals
Excellent problem-solving skills, and strong ability to take initiative and be proactive
Digitally savvy – ability to adopt and adapt quickly to new technology and systems
Good knowledge of MS Office
Able to communicate, read, and write effectively in the English language, and Finnish
Must have and continue to maintain a valid driving license and safe driving record
Please note the role is for the fixed period between May to end of August 2025.

Tesla is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

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https://www.tesla.com/careers/search/job/service-advisor-join-us-in-vantaa-summer-fixed-term-236694