Customer Experience Specialist, Home Delivery (Part Time with Full Time opportunity)
Published date: 2025/03/01
- Location: United Kingdom
Customer Experience Specialist, Home Delivery (Part Time with Full Time opportunity) - Longbridge, Birmingham
Job Category Operations & Business Support
Location Birmingham, Greater London
Req. ID 236963
Job Type Part-time
What to Expect
As a Customer Experience Specialist, Tesla Direct at Tesla, you will be the face of our brand, delivering vehicles directly to our customers' home or work addresses. Your role will involve ensuring a seamless and exceptional customer experience, from delivery to follow-up. You are part of a larger sales, service and delivery team who works closely and flexibly on all operations. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.
What You’ll Do
Deliver vehicles to customers' home or work addresses, providing a professional and positive handover experience.
Ensure customers are familiar with their new vehicles by explaining features, functions, and benefits.
Maintain a high level of customer satisfaction by addressing any questions or concerns during the delivery process.
Act as a chaser to pick up other customer experience specialists, ensuring timely and efficient coordination.
Manage delivery schedules and logistics to meet customer expectations.
Provide feedback to the sales and delivery teams to improve processes and enhance customer satisfaction.
What You’ll Bring
Full UKdriving licence with no more than 6 points.
Excellentinterpersonal skills with a natural ability to build rapport and engage withcustomers.
Strongorganizational skills with the ability to manage multiple priorities in afast-paced environment.
Proventrack record of delivering excellent customer experiences.
Customer-focused with a positive and professional attitude.
Flexibilityto work on weekends and evenings as required.
Strongorganizational skills with the ability to manage multiple priorities in afast-paced environment.
A passionfor Tesla's mission to accelerate the world's transition to sustainable energy.
Tesla is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact [email protected] for additional information or to request accommodations.
Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice .
https://www.tesla.com/careers/search/job/customer-experience-specialist-home-delivery-part-time-with-full-time-opportunity-longbridge-birmingham-236963
Job Category Operations & Business Support
Location Birmingham, Greater London
Req. ID 236963
Job Type Part-time
What to Expect
As a Customer Experience Specialist, Tesla Direct at Tesla, you will be the face of our brand, delivering vehicles directly to our customers' home or work addresses. Your role will involve ensuring a seamless and exceptional customer experience, from delivery to follow-up. You are part of a larger sales, service and delivery team who works closely and flexibly on all operations. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.
What You’ll Do
Deliver vehicles to customers' home or work addresses, providing a professional and positive handover experience.
Ensure customers are familiar with their new vehicles by explaining features, functions, and benefits.
Maintain a high level of customer satisfaction by addressing any questions or concerns during the delivery process.
Act as a chaser to pick up other customer experience specialists, ensuring timely and efficient coordination.
Manage delivery schedules and logistics to meet customer expectations.
Provide feedback to the sales and delivery teams to improve processes and enhance customer satisfaction.
What You’ll Bring
Full UKdriving licence with no more than 6 points.
Excellentinterpersonal skills with a natural ability to build rapport and engage withcustomers.
Strongorganizational skills with the ability to manage multiple priorities in afast-paced environment.
Proventrack record of delivering excellent customer experiences.
Customer-focused with a positive and professional attitude.
Flexibilityto work on weekends and evenings as required.
Strongorganizational skills with the ability to manage multiple priorities in afast-paced environment.
A passionfor Tesla's mission to accelerate the world's transition to sustainable energy.
Tesla is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact [email protected] for additional information or to request accommodations.
Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice .
https://www.tesla.com/careers/search/job/customer-experience-specialist-home-delivery-part-time-with-full-time-opportunity-longbridge-birmingham-236963
Related listings
-
Service Technician / Automotive Mechanic-TottenhamJobs London (England), United Kingdom 2025/03/01Service Technician / Automotive Mechanic-Tottenham Job Category Vehicle Service Location London Req. ID 233407 Job Type Full-time What to Expect Do you want to help accelerate the world’s transition to sustainable energy? At Tesla that's our mission....
-
Service Technician / Automotive Mechanic - NottinghamJobs (Nottinghamshire), United Kingdom 2025/03/01Service Technician / Automotive Mechanic - Nottingham Job Category Vehicle Service Location Nottingham, Nottinghamshire Req. ID 236796 Job Type Full-time What to Expect At Tesla, our Service Technicians are the backbone of the Service operation, supp...
-
Inside Sales Advisor - LondonJobs London (England), United Kingdom 2025/03/01Inside Sales Advisor - London Job Category Sales & Customer Support Location London, England Req. ID 236786 Job Type Full-time What to Expect As an Inside Sales Advisor you are on the digital front lines, serving as an ambassador who ensures our ...