Customer Account Manager-Natural/Value Channel

Customer Account Manager-Natural/Value Channel
Foods you love. Brands you trust. And a career that empowers you to grow.

At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives.

Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements. No matter where you work within the organization, you are empowered to challenge the status quo, embrace risk-taking, and pioneer new ideas. Our supportive and collaborative environment encourages bold ambitions and continuous learning so that everyone can grow and thrive.

This position is not eligible for Visa Sponsorship.

Foods people love. Brands people trust. And a career that nourishes your future like no other. 

If you're driven by the passion to do something meaningful that changes lives, Nestlé is the place for you. Nestlé USA is one of seven operating companies that make up Nestlé’s presence in the United States. We're in 97% of American homes, and as the leading food and beverage company, our goals are to continue to deliver quality food and beverage products, strengthen our local communities, and reduce our environmental and climate impact. 

We’re determined to challenge the status quo and be better tomorrow than we are today. As individuals and teams, we embrace our entrepreneurial culture and have created a workplace where collaboration is essential, courage is rewarded, speed is expected, and agility is the norm to delight our consumers every single day. Here, you will find limitless opportunities to learn and advance your career and feel empowered to succeed in the workplace and beyond. Because our focus is not only on nourishing our customers, but also about enriching you.


Position Summary

This Customer Account Manager (CAM) position will focus on driving our Nestle Waters Premium Beverage (NWPB) at Strategic Growth Customers (Natural Channel & Value Channel). The CAM is responsible for managing, developing and driving category growth to achieve annual sales and commercial spend targets. This role is deeply involved in the activation of NWPB portfolio (Essentia, San Pellegrino, Acqua Panna, Perrier) at key strategic growth customers. Build and maintain strong connection to the Commercial Development Organization (CD) to partner to bring category and shopper insights to drive category results.

Location: Arlington, VA (requires 3 days in the office (Tues, Wed, Thurs)


  Primary Responsibilities:

Managing the day-to-day responsibilities of Sprouts, Aldi, Lidl
Creating and maintain good business relationships with all buyers
Targeting and securing product expansion opportunities
Develop, present, and plan customers’ promotional calendars
Creating and finding partnership opportunities with your customers
Working closely with the Director to maximize execution at store level
Reporting and effectively managing all sales expenses and budgets for the region
Work with Commercial Development Organization on development of customer-specific category plans anchored in the category growth drivers
Present and launch New Item Plan and develop initial field forecast
Perform bottom-up build of Integrated Customer and Category Plan using appropriate NSD
Forecast accuracy, sales performance targets, meeting sales goals, segmentation / resource allocation, improving customer service
Achieve annual sales and trade targets through effective selling and negotiation
Frequent customer interaction to implement the annual plan, drive execution of the plan, gain distribution on new and d-build items, activate the customer category strategies, shopper marketing, and any urgent communications such as service level issues or product quality issues
Identify gaps between customer plan and customer feedback and propose resolutions to gaps
Ensure achievement of agreed Customer(s) targets/Key Performance Indicators (Category growth, Sales, RIG, Customer service and in-stock levels, etc.)
Present Customer Category Plan and supporting Implementation Calendar to customer via joint business planning (JBP)
Monitor, review, and drive execution of customer category plan
Drive category growth and exceed high performance targets
Drive one's own development through the adoption of capability tools 


Experience

5+ years of relevant sales experience working with customers & CD
Experience with Natural Channel and/or Value Channel
Successful track record of delivering exceptional results (sales, market share gains)
National/Regional customer experience is preferred
Maintain and manage profitable growth to drive market share gains
Ability to influence people and create compelling, fact-based selling stories
Ability to create a customer plan within CAP Guidelines & assigned Trade Rates
Knowledge of Sales fundamentals of Pricing, Promotion, Assortment and Merchandising, spoils UADs, finance crediting
Knowledge of Integrated Commercial Planning process, CAP documents, and the Monthly Business, Planning Process
Knowledge of customer, the marketplace, and relevant channel and shopper trends to generate actionable ideas
Must understand the category, key competitors to develop category knowledge
Must understand how to develop customer specific category growth strategies
Understands all sales functions, customer and Nestlé retail sales. Good knowledge of interrelationship of key company functions and their key initiatives.
Understands the interaction between sales functions, cross-functional teams, Customer Service and Customer Facing Supply Chain.
Good knowledge of interrelationship of key functions and their key initiatives (Marketing, Sales Finance, HR, Supply Chain, Technical and Globe & IS/IT)
Strong proficiency working with Microsoft Office, inclusive of Excel and PowerPoint
Strong command of business mathematics with strong analytical skills
Excellent written and verbal communication skills
Demonstrate ability to think strategically, and drive execution against goals
Fast Learner who takes initiative with a “fail fast” and “fail forward” mindset

Requisition ID 342384
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It is our business imperative to remain a very inclusive workplace.

To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you’ll join a cohort of others who have chosen to call Nestlé home.

The Nestlé Companies are an equal employment opportunity and affirmative action employer seeking diversity in qualified applicants for employment. All applicants will receive consideration for employment without regard to race, ethnicity, color, gender, gender identity, age, religion, national origin, ancestry, disability, perceived disability, medical condition, genetic information, veteran status, sexual orientation, or any other protected status, as defined by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at [email protected] or please dial 711 and provide this number to the operator: 1-800-321-6467.

This position is not eligible for Visa Sponsorship.

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Arlington, VA, US, 22209
Arlington VA

https://jobdetails.nestle.com/job/Arlington-Customer-Account-Manager-NaturalValue-Channel-VA-22209/1177059301/?feedId=256801&utm_source=NestleCareers