Store Manager - Sveavägen, Stockholm

Store Manager - Sveavägen, Stockholm
Job Category Sales & Customer Support
Location Stockholm
Req. ID 226315
Job Type Full-time


What to Expect

Our Store Managers are sales and data driven, and operational leaders. In this role, you will be responsible for driving performance, leading the recruitment, training, development, and overall management of a dynamic store team that will help Tesla accelerate the world’s transition to sustainable transportation.

You will be challenged to support your team through training, coaching, motivating, and analyzing sales performance. You will be tasked with identifying events in the local market that will maximize Tesla’s brand exposure and create opportunities to get more Tesla owners. You will be measured and rewarded by your ability to achieve targets, drive optimal team performance, and maintain store operations.

To succeed at Tesla, you must be energetic, highly organized, and hard working. You should have a passion for sustainable energy and the ability to create exceptional customer experiences. While individual contributions will be recognized, team work is essential to achieve the highest level of success. We will reward team players who help others succeed and empower the team around them.


What You’ll Do

Business Health

Coach and motivate sales team to meet assigned sales, delivery, and productivity goals through customer EV education and product knowledge, delivering excellent service and merchandise presentation and promotion
Train and develop team on sales and delivery processes and ensure your team is fluent in all aspects of product knowledge
Analyse data to determine optimal business strategies and partner with Marketing to identify local marketing and event opportunities to drive sales
Set individual goals for your team, ensuring goals are aligned with store goals
Customer Experience: Ensuring the sales team provide best in class experience, guide employees through challenging customer concerns and manage escalations quickly and effectively
Employee Engagement

Recruit, train, and develop management team and employees ensuring all positions are filled in a timely manner
Support, implement and provide follow-up for all training
Continually evaluate the performance of each employee and provide constant feedback to drive results, and also identify high potential talent and effectively succession plan for needs of the business
Ensure all employees adhere to Tesla policies and procedures
Resolve all people and safety issues in a timely and effective manner, collaborating with Human Resources and appropriate teams effectively
Brand Standards

Ensure facility maintenance and showroom presentation adhere to the brand standard
Control store expenses continually striving to reduce costs
Ensure all employees align with Tesla’s Dress Code and Grooming Guidelines
What You’ll Bring
A strong people leader, with proven background managing teams within Retail Sales and operations. You engage, energize, and promote an inclusive team environment
Knowledgeable performance management – you have in-depth knowledge of sales processes and leverage this to coach your team. You are experienced in managing performance on a team and individual level
Entrepreneurial and analytical mindset with great understanding of the local market
Operational and strategic in your leadership, while always remaining hands-on
Experienced within change management, with the proven ability to lead and engage people through and beyond change
Ability to communicate effectively and respectfully, both in English and Swedish
A valid Driver’s license
Tesla is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

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https://www.tesla.com/careers/search/job/store-manager-sveavgen-stockholm-226315