Application Support Analyst
Published date: 2025/02/26
- Location: Pune, Maharashtra, India
Application Support Analyst
Job Category Engineering & Information Technology
Location Pune, Maharashtra
Req. ID 237967
Job Type Full-time
What to Expect
We are looking for a highly motivated Application Support Analyst to join Tesla's Application Support team. The ideal candidate will have a good balance of building relationships with business users, solving technical problems and knowledge of enterprise level systems.
What You’ll Do
Understand and own the end-to-end integration of Tesla's Software Application systems
Work directly with software developers and business users to understand issues and provide solutions in real-time
Work through tickets received from business users of globally distributed locations
Create workarounds for issues that require immediate solutions if a permanent one is not immediately available, and document troubleshooting guides
Setup automation and monitoring process to optimize utilization of Software Application systems
Work as an incident commander of production critical calls that require coordination between cross-functional teams
What You’ll Bring
Degree in an engineering field or equivalent experience and evidence of exceptional ability
+2 years of support engineering experience working in a globally distributed enterprise level systems
+2 years of working knowledge of SQL and relational database management system
+1 years of experience with Python, Go or other software development language
+1 years of experience with monitoring tools like Prometheus, Grafana, Splunk
+1 years of experience with Incident management and Defect management ticketing tools
Must be able to understand integrated systems, API concepts and their dependencies
Excellent interpersonal skills, energetic and a self-starter
Strong organizational skills, demonstrated ability to manage multiple tasks simultaneously, and ability to meet deadlines and commitments
Individual must be well versed in all Microsoft Applications (Excel, Word, PowerPoint)
Tesla is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact accommodationrequest@tesla.com for additional information or to request accommodations.
Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice .
https://www.tesla.com/careers/search/job/application-support-analyst-237967
Job Category Engineering & Information Technology
Location Pune, Maharashtra
Req. ID 237967
Job Type Full-time
What to Expect
We are looking for a highly motivated Application Support Analyst to join Tesla's Application Support team. The ideal candidate will have a good balance of building relationships with business users, solving technical problems and knowledge of enterprise level systems.
What You’ll Do
Understand and own the end-to-end integration of Tesla's Software Application systems
Work directly with software developers and business users to understand issues and provide solutions in real-time
Work through tickets received from business users of globally distributed locations
Create workarounds for issues that require immediate solutions if a permanent one is not immediately available, and document troubleshooting guides
Setup automation and monitoring process to optimize utilization of Software Application systems
Work as an incident commander of production critical calls that require coordination between cross-functional teams
What You’ll Bring
Degree in an engineering field or equivalent experience and evidence of exceptional ability
+2 years of support engineering experience working in a globally distributed enterprise level systems
+2 years of working knowledge of SQL and relational database management system
+1 years of experience with Python, Go or other software development language
+1 years of experience with monitoring tools like Prometheus, Grafana, Splunk
+1 years of experience with Incident management and Defect management ticketing tools
Must be able to understand integrated systems, API concepts and their dependencies
Excellent interpersonal skills, energetic and a self-starter
Strong organizational skills, demonstrated ability to manage multiple tasks simultaneously, and ability to meet deadlines and commitments
Individual must be well versed in all Microsoft Applications (Excel, Word, PowerPoint)
Tesla is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact accommodationrequest@tesla.com for additional information or to request accommodations.
Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice .
https://www.tesla.com/careers/search/job/application-support-analyst-237967
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