Customer Support Supervisor

Customer Support Supervisor
Job Category Sales & Customer Support
Location Mumbai Suburban, MH
Req. ID 237422
Job Type Full-time


What to Expect

Tesla is looking for a Team Supervisor for our Customer Service Support Team to work on one of the most progressive, premium brands in the world.

We are looking for a forward-thinking team player who thrives in a fast-paced, ever-evolving environment. Our Tesla Leader acts in the best interest of Tesla at all times. You must have a passion for our mission, our people, and our customers.

Flexibility of schedule, an open mind, patience, and a lot of multi-tasking will be required daily. You must be a self-starter and be able to maintain a high level of productivity with a minimum of supervision. Your core values should revolve around providing amazing service and exceeding customer expectations, while having a calm and focused demeanor.


What You’ll Do
· Continuously challenge status quo and work well in high-pressure situations. Exceptional prioritization and time management skills are essential for success

· Be strategic and proactive. You must think and plan ahead to give your team the tools they need to be successful

· Be self-aware, flexible and open-minded

· Possess a rare combination of analytical thinking, hands-on problem solving, and a customer-service mindset

· Be an advocate for your customers and your team. Your success depends on theirs

· Involvement in recruiting, onboarding and training of new Service Support team members

· Hold regular 1:1 meetings with team direct reports to establish and report individual and team performance and metrics

· Hold annual (or applicable) individual performance reviews in line with company review processes.

· Provide escalation assistance to team colleagues and other departments as appropriate including out of hours/weekends

· Develop and evolve a strong working relationships with peers and stakeholders across the business

· Working with department peers and team members identify process and procedure opportunities to enhance and improve the customer experience

· Stay up to date with latest product specifications etc. and assist educating the team on updates, new developments etc.


What You’ll Bring
· Outstanding interpersonal skills and stand-out leadership qualities with the ability to motivate and ‘lead by example’

· Attitude and approach is everything. You must:

· Be a leader and a team-player

· A high degree of energy, drive, enthusiasm and professionalism

· Ability to prioritize effectively, handle shifting priorities and work effectively in a fast moving environment

· Establish and maintain working relationship with global support peers and managers to facilitate shared information and best practice exchange

· Experience of candidate selection/interviewing techniques

· Support new starters during training, onboarding and introduction to queues

· Excellent written and oral English and other local languages communications skills

· Previous supervisory experience within a Customer Support team is desired although not essential

· Previous working experience of CRM, knowledge-based and troubleshooting programs a plus

Tesla is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact [email protected] for additional information or to request accommodations.

Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice .

https://www.tesla.com/careers/search/job/customer-support-supervisor-237422