Order Operations Specialist

Order Operations Specialist
Job Category Operations & Business Support
Location Mumbai Suburban, MH
Req. ID 236441
Job Type Full-time


What to Expect

Tesla is seeking an experienced manager to run its Order Operations team. Order Ops team is part of Global Order Operations, which falls under the umbrella of Global Business Operations. The team owns a variety of processes related to vehicle sales and delivery, and tracks all orders from the point of deposit to revenue recognition. In addition to ensuring team success, the Order Operations Lead is expected to collaborate with regional and functional management to ensure Order Ops is providing exceptional support to internal departments, creating the best customer experience possible.
What You’ll Do
· Managing workloads and providing tools to assure specialists meet and exceed objectives. Prioritize daily tasks.

· Collaborate with key stakeholders in Sales, Delivery and Operations to improve current work flow processes and minimize errors. Initiate and carry out automation programs to reduce manual effort and improve operational efficiency.

· Provide and drive internal cross-functional operational solutions for new business models and sales initiatives to ensure effective implementation.

· Establish regular performance reviews of new programs to track outcomes against goals.

· Prioritize and manage multiple projects, while adhering to business-critical deadlines in a fast paced environment.

· Develop OrderOps internal process documentation and guidance for customer facing teams

· Participate in global projects as and when needed

· Perform ad-hoc duties as assigned by line management


What You’ll Bring
· Experienced people manager within an order operations or related role

· Self-starter who possesses exceptional time management skills and has a great attention to detail

· Strong understanding of CRM systems and a successful track record in leveraging IT resources to support more efficient sales-related processes

· Demonstrated high levels of problem solving skills

· Excellent communication skills, both oral and written

· Fluency in written and spoken English and other local languages

Tesla is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact accommodationrequest@tesla.com for additional information or to request accommodations.

Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice .

https://www.tesla.com/careers/search/job/order-operations-specialist-236441