Assistant Service Manager, Hong Kong

Job Category Vehicle Service
Location Hong Kong
Req. ID 237429
Job Type Full-time


What to Expect

Tesla Service Managers are the leaders of our service teams. In this role, you will be responsible for developing teams, managing day-to-day operations, and preparing Tesla Service to meet the needs of our customers. We hire leaders who want to run a service business and be a part of a revolutionary and unprecedented part of history, as we transform the way we view service here at Tesla.

You will be responsible for developing, leading and driving critical regional business programs in a high growth and fast paced environment, taking on complex business challenges and setting targets that align with the strategic vision for Tesla. Due to our rapid growth, these targets will be extremely challenging. Most of what we are doing has not been done before and joining this team is a rare opportunity to set a standard that will continue to transform automotive transportation. The role will report to our Regional Service Manager.

We need you to deliver excellent results, and think not only outside the box, but to forget about boxes altogether.


What You’ll Do

Our Service Managers must deliver excellent results and achieve goals month after month, quarter after quarter, on all aspects of customers, people, operations, and financials.

Customer focused: Our customers are changing the world, and it is your responsibility to exceed their expectations of what a service experience should be. We expect you to exude energy and enthusiasm not only by going above and beyond for our existing customers, but also when engaging with new customers. You will actively monitor customer service trends to make necessary improvements and assist the team in developing appropriate standards and processes to continuously elevate the overall service experience. The ideal candidate is solution oriented, demonstrating a high ability to identify root cause of problems and develop solutions when faced with adversity.
People: Our Service Managers are people developers, thus should possess the ability to inspire! We expect you to be 100% committed to the success of your team, and actively involve yourself in your team members’ growth and development. Your team will look to you to set the standard for open communication, active problem solving, and a positive work environment. We will look to you, and your ability to coach and teach, to build a team of top talent and mentor the next generation of Tesla leaders. Our Service Managers are the coaches of their teams – you must provide regular coaching and feedback and have a deep knowledge of your team’s strengths and opportunities. You will be responsible for leading change and inspiring your team every day.
Operational excellence: As a Service Manager, you must understand and own every aspect of your service center’s performance. You will be responsible for driving continuous improvements to facilitate exceptional team output and customer service by partnering with operations teams on strategic execution. We expect you to champion safety, efficiency, quality, and overall excellence in all of your actions and decisions.
Financials: Service Managers are expected to understand our business, know their numbers and lead the center’s daily operations to achieve specific goals in quality, productivity, output, cost as well as revenue / margin where applicable.


What You’ll Bring

Our Service Managers act in the best interest of Tesla by demonstrating sound judgment. You must have a passion for our mission, our people, and our customers.

Technical acumen is required – you must develop a knowledge of all Tesla products, as well as Service systems, processes, and procedures.

Attitude and approach is everything. You must:

Be a leader and a team-player.
Take ownership, and create a culture of accountability
Love to change the status quo and work well in high-pressure situations. Exceptional prioritization and time management skills are essential for success.
Be strategic and proactive. You must think and plan ahead to give your team the tools they need to be successful.
Be self-aware, flexible and open-minded.
Possess a rare combination of mental agility, analytical thinking, hands-on problem solving, and a customer-service mindset.
Be an advocate for your customers and your team. Your success depends on theirs.
Be authentic, be real!
Must be fluent in Cantonese, Mandarin, and English
Professional experience: Prior leadership experience in a service-focused industry. Automotive expertise is preferred.
Compensation and Benefits
Benefits
In addition to a competitive compensation package, Tesla Hong Kong is pleased to offer the following benefits for employees:

Employee Stock Purchase Plan (ESPP)
Comprehensive Medical Coverage (Extended to Employees' Dependents)
Access to Global Employee Assistance Program (EAP) and Wellbeing Resources
Employee Vehicle Purchase Program
Tesla Vehicle Experience Program
Employee Merchandise Discounts
Celebratory Gifts for Special Occasions
Employee Referral Program
The Company reserves the right to make changes to the Total Rewards benefits without prior notification/approval from the employees.


福利

除了具有競爭力的薪酬方案外，Tesla 香港為員工提供以下福利：

員工認股計劃（ESPP)
團體醫療保險 (包括配偶及子女)
全球員工支援計劃 (EAP) 和協助資源
員工購車計劃
Tesla 車輛體驗計劃
Eshop精品員工優惠
節慶禮物
員工推薦計劃
本公司保留在未經員工事先通知/同意的情況下更改總薪酬福利的權利， 此類福利也可能受到本公司決定的條款及細則約束。


Tesla is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact [email protected] for additional information or to request accommodations.

Privacy is a top priority for Tesla. We build it into our products and view it as an essential part of our business. To understand more about the data we collect and process as part of your application, please view our Tesla Talent Privacy Notice

https://www.tesla.com/careers/search/job/assistant-service-manager-237429