Delivery Operations Specialist, Hong Kong, New Territories

Job Category Sales & Customer Support
Location Hong Kong, New Territories
Req. ID 237344
Job Type Full-time


What to Expect

Delivery is a very exciting time for customers who are preparing to take ownership of their Tesla. The Delivery Operation Specialist serves as a liaison between the local delivery and supporting teams to consistently and professionally prepare for customer deliveries. This position has a direct impact on our delivery promise as customers take ownership of their new vehicles.


What You’ll Do

Oversee and coordinate administrative responsibilities at the Delivery center
Monitor and manage pipeline flow and appointment calendars to ensure an accurate and efficient delivery process.
Prepare, print and process delivery documents in an accurate and timely fashion
Work cross-functionally with other sales operations teams to verify sales orders, contracts and registration documents for accuracy.
Record information and ensure data quality in our CRM and other systems
Work with other departments such as service and logistics to coordinate vehicle shipment and prep
Develop and implement best practices to provide a superior ownership experience and reflect Tesla brand values
Perform other related duties based on business needs


What You’ll Bring

Excellent organization and communication skills
Comfortable working in a fast-paced environment
Proven ability to work well with others in a team
Self-starter who is goal-oriented and highly motivated
Superior Attention to detail
Willingness to work on a flexible schedule, according to activity volume
Ability to work across multiple systems
Bachelor's degree or equivalent combination of education and experience
Automotive registration and operations experience preferred
At least 3 years' work experience
Driver license's holder
Compensation and Benefits
Benefits
In addition to a competitive compensation package, Tesla Hong Kong is pleased to offer the following benefits for employees:

Employee Stock Purchase Plan (ESPP)
Comprehensive Medical Coverage (Extended to Employees' Dependents)
Access to Global Employee Assistance Program (EAP) and Wellbeing Resources
Employee Vehicle Purchase Program
Tesla Vehicle Experience Program
Employee Merchandise Discounts
Celebratory Gifts for Special Occasions
Employee Referral Program
The Company reserves the right to make changes to the Total Rewards benefits without prior notification/approval from the employees.


福利

除了具有競爭力的薪酬方案外，Tesla 香港為員工提供以下福利：

員工認股計劃（ESPP)
團體醫療保險 (包括配偶及子女)
全球員工支援計劃 (EAP) 和協助資源
員工購車計劃
Tesla 車輛體驗計劃
Eshop精品員工優惠
節慶禮物
員工推薦計劃
本公司保留在未經員工事先通知/同意的情況下更改總薪酬福利的權利， 此類福利也可能受到本公司決定的條款及細則約束。


Tesla is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

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https://www.tesla.com/careers/search/job/delivery-operations-specialist-237344