Used Car Manager, Hong Kong, New Territories

Job Category Sales & Customer Support
Location Hong Kong, New Territories
Req. ID 233259
Job Type Full-time

What to Expect
Would you like to be part of a team transforming the way people buy a car? Are you business savvy and have the ability to work autonomously in an environment that is fueled by creativity and problem solving? Tesla is reinventing the trade-in and used vehicle business and we are looking for innovators to help us in this endeavor. Used Car Manager is a demanding position which requires the flexibility to adapt, the drive to achieve against difficult odds, and a forward-thinking nature to anticipate trends, and to be ahead of the curve. As a leader in Tesla’s Used Car business, you are responsible for the sales process, managing used vehicle delivery performance and operations, and providing exceptional customer experience.

What You’ll Do
Responsible for driving sales metrics (sales volume, close rate, advisor efficiency, and others as business needs change).
Lead, manage, and grow a team of motivated and effective Used Car Advisors.
Work cross-functionality with the other organizations within Tesla (Sales, Marketing, Delivery, Charging, Finance teams) to ensure workflows are the best available.
Engage field teams to support expansion of used sales.
Participate in testing of new, updated and innovative processes.
Communicate data-based performance metrics in team meetings and as needed by the business.
Resolve issues related to website and customer experience.
Resolve customer concerns and escalations as needed.
What You’ll Bring
BA/BS, or equivalent preferred.
Management experience leading a team of people preferred.
Strong verbal and written communications skills are a must, as well as leadership skills.
Creative thinker with the ability to resolve critical problems quickly and independently.
Demonstrated ability to work effectively across internal and external organizations.
Proven ability to work well with others in a team environment.
Willingness to work on a flexible schedule, according to activity volume.
Ability to work across multiple systems.
Compensation and Benefits
Benefits
In addition to a competitive compensation package, Tesla Hong Kong is pleased to offer the following benefits for employees:

Employee Stock Purchase Plan (ESPP)
Comprehensive Medical Coverage (Extended to Employees' Dependents)
Access to Global Employee Assistance Program (EAP) and Wellbeing Resources
Employee Vehicle Purchase Program
Tesla Vehicle Experience Program
Employee Merchandise Discounts
Celebratory Gifts for Special Occasions
Employee Referral Program
The Company reserves the right to make changes to the Total Rewards benefits without prior notification/approval from the employees.


福利

除了具有競爭力的薪酬方案外，Tesla 香港為員工提供以下福利：

員工認股計劃（ESPP)
團體醫療保險 (包括配偶及子女)
全球員工支援計劃 (EAP) 和協助資源
員工購車計劃
Tesla 車輛體驗計劃
Eshop精品員工優惠
節慶禮物
員工推薦計劃
本公司保留在未經員工事先通知/同意的情況下更改總薪酬福利的權利， 此類福利也可能受到本公司決定的條款及細則約束。


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https://www.tesla.com/careers/search/job/used-car-manager-233259