Operations Coordinator - Brno

Job Category Sales & Customer Support
Location Brno
Req. ID 236582
Job Type Full-time


What to Expect
As an Operations Coordinator you will work cross-functionally to provide an exceptional experience for our customers. You'll also plan, coordinate and track all vehicle preparation and delivery operations, effectively communicate status updates and improve operational efficiency. You offer excellent customer service and at the same time can arouse enthusiasm in the owners. This role directly supports Tesla's mission by creating a scalable delivery experience for our customers.


We offer
Career development and further education: At Tesla, you have the opportunity for personal and professional development through regular performance reviews, targeted training measures and further education opportunities (e.g. product and sales training)

Company culture: Immerse yourself in our inspiring company culture, where innovation, teamwork and passion are at the heart of everything

Innovative projects and technologies: You'll have the chance to work on groundbreaking projects and technologies that help shape the future of the automotive industry and sustainable energy

Benefits and benefits: You can expect a competitive salary package that includes Tesla shares or a cash award as well as access to our corporate benefits program

Committed team and positive working atmosphere: Work in a committed and motivated team that is characterized by a great atmosphere and excellent teamwork. Be part of a team that contributes to a sustainable future and renewable energy


What You’ll Do
You will be responsible for coordinating vehicle movements, monitoring delivery schedules, coordinating vehicle repairs and refurbishments, and ensuring that seats are carefully organized and maintained

The management of the rental car fleet as well as used car acceptance, inspection, preparation, shipping and delivery are part of your area of responsibility in addition to the new car business

You will identify the team's needs for processes, tools and appropriate support (training, communication, etc.)

You will work with all employees at your location to provide our customers with an exceptional experience on the day of delivery

As an Operations Coordinator, you will be the link to other teams (sales, logistics, service) and work with them cross-functionally

An important part of your job will be supporting escalations to manage customer satisfaction


What You’ll Bring
You have the ability to build and maintain cooperative cross-functional relationships

You are technologically versed and able to work with internal business systems, MS Office and MS Excel

You enjoy working in a dynamic and fast-paced environment where it is important to multitask and set appropriate priorities

You excel in your ability to organize tasks and processes, as well as track results and performance

You are willing to support flexible working hours, even on weekends and holidays

You are in possession of a valid driver's license and show safe driving behavior

Good knowledge of English and very good knowledge of the local language, both oral and written, are an important prerequisite

Tesla is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

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https://www.tesla.com/careers/search/job/operations-coordinator-brno-236582