Internship: Customer Experience and Planning Intern

Supply Chain
Netherlands
Zoetermeer
Hybrid
Temporary Full-Time
6- 9 months
Posted: 20 Feb 2025


About the job
Are you a curious student looking for an engaging internship in Supply Chain? Do you want to start your career in a multinational company and learn about end-to-end supply chain, while discovering the role of a Customer Experience and Planning Intern? Then apply now for this Supply Chain internship and join us in Zoetermeer, the Netherlands starting 15th of March/April 2025!

About the Job
As our new Customer Experience and Planning Intern, you will be part of the Global Supply Chain SNU team, in charge of Global deployment. The key objective of this internship role is to monitor, analyze, and prevent customer queries/complaints, which we receive from our mainly internal Danone customers on a daily basis, to plan & replenish stock for a few countries in our scope & be a key actor in several core processes within our team.

Your main responsibilities include:

Consolidate customer complaints from deployment. Analyze the case, identify root cause, corrective and preventative action, and communicate back to the customers. Use system tools to track historical cases to prevent future complaints.
Support specific customer deployment planning activities. Actively plan shipments for a few countries. Follow up on demand of our clients, check availability of products, their quality status, and plan shipments according to forecast. Be in close touch with transport, documentation team, and clients to ensure timely supplies of products.
Track key supply KPIs via reporting, evaluate performance to bring improvements and solutions.
Meet your future manager! Your manager will be Evghenia Andrusova, who started with Danone in 2017 and has worked in different divisions, accumulating experience from Business Administration in Procurement to Supply Chain.


About you
You are a Bachelor or Master student in Supply Chain or Business Administration. You have a strong curiosity for further understanding end-to-end Supply Chain (process, stakeholders, operations). You like to work with data and systems. You have attention to detail, and you always recheck and control your work to provide quality. You take responsibility for the results and act as if you were a director or owner of the business. As the owner of part of operations, you are ready to face challenges and provide improvements. You are disciplined to adhere to deadlines in planning. You are good at communication with various stakeholders and always ready to support and help. You can show good Microsoft Office Excel skills and you want to learn SAP.

There are also some compulsory requirements:

Enrolled as a Bachelors/Masters student during the whole internship period (if you are a non-EU citizen, you need to be enrolled at a Dutch university);
Ideally available to start in June/July for a minimum of 6 months, 5 days per week;
You are fluent in English - oral and written; work well with Excel files and formulas;
You are able to work from Zoetermeer office 1-2 times per week, 40 hours per week or with 1 class after 12:00;
Please note that you are required to relocate to the Netherlands (if abroad) for this internship and get a BSN.


About Danone
Working at Danone is a unique experience. It’s fast-paced and complex and, at times, it can get a little challenging. But it’s packed with opportunities to learn and grow working with some of the best-known brands in the world, like Evian, Alpro, Nutricia, Activia, and Nutrilon. Bring your unique perspective, ambitions, and entrepreneurial ideas to the table – the impact you could make might just surprise you. One Planet. One Health – BY YOU.

We’re proud to be a B-Corp certified company. That means we meet the highest verified standards of social and environmental performance, transparency, and accountability in everything we do. We’re committed to building a diverse and inclusive team. As an Equal Opportunities Employer, we base our hiring decisions on merit, job requirements, and business needs.

We Offer
We offer a gross monthly internship allowance of 650 euros per month and a home working allowance/contribution towards travel. Please do keep in mind that we do not offer relocation and/or accommodation benefits for students coming from abroad.

Please be aware that you must acquire a BSN number to receive the full internship allowance.
In the Netherlands, we also offer a hybrid working environment which enables each team to meet our people's desire for flexibility. Across our 3 office hubs in Hoofddorp, Rijswijk, and Utrecht, this helps us create better opportunities for connection & synergies across our entities, teams, functions, and categories.

What’s Next
It’s simple – hit the “apply” button! In order to comply with GDPR, we can’t process your personal data without your given consent, so please apply directly via this website. Good luck! We can’t wait to meet you.

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

https://careers.danone.com/en-global/jobs/internship-customer-experience-and-planning-intern-15494-en-us.html