Customer Care Representative

Company: Federal Express Corporation EU
Category: Professional
Employment Type: Full Time
Worker Sub-Type: Regular
Scheduled Weekly Hours: 45
Posting End Date: 2025-04-30
Remote: No
Location: 21 Site Yolu Caddesi, ISTANBUL, İstanbul 34768, Turkey


Description

We have an exciting opportunity for you to join our team of Customer Care Representatives.

Who we are:
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day and this is just part of our story. We’ve made logistics and warehousing into a science. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

What you will be doing:
• Joining our frontline team to be the first point of contact for our customers
• Providing accurate information and guidance to our customers via voice, chat, or email
• Advising our customers on how to use FedEx services and tools
• Helping customers resolve service-related issues
• Identifying new opportunities to grow business with our customers
• Working together with other teams at FedEx to make every customer experience outstanding

What do you bring with you:
• Computer literacy and ability to easily navigate between different screens and systems
• Excellent communication skills
• Positive attitude and problem-solving mindset to find the best solution for the customer
• Confidence, empathy, and friendliness to offer excellent experience to our customers
• Flexibility in adapting to dynamic business environment
• A desire to work in an international, fast-paced team

What do we offer:
• Attractive compensation package
• Training to get you started and on-the-job learning opportunities
• Extensive learning resources to further develop your skills and knowledge, including online language courses
• Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced-rate shipping
• Great career opportunities
• FedEx is one of the worlds most admired companies and trusted brands year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx.

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